DO YOUR BEST WORK. LIVE YOUR BEST LIFE – AND HELP OTHERS DO THE SAME.

Life moves fast, and our customer care roles do too. That’s why we offer flexible working patterns designed to help you balance your career with what matters most.
When fraud happens, customers need someone they can trust. That’s where you come in. As a Senior Fraud Customer Service Advisor, you’ll be the first line of defence, helping customers protect their money, resolve disputes, and regain confidence in their finances.
Every day, you’ll handle calls from customers who have spotted suspicious transactions, fallen victim to scams, or had their accounts compromised. You’ll work quickly and carefully to investigate, find solutions, and give them the reassurance they need. You’ll also use your keen eye for detail to spot trends and prevent future fraud cases.

WHAT WE NEED FROM YOU

• Empathy and resilience – You’ll support customers through stressful situations.
• A sharp mind – You’ll identify fraud patterns and act fast.
• A commitment to problem-solving – You’ll leave no stone unturned to find solutions.

Please refer the Job description for details