Job description

WHAT ADDITIONAL SKILLS WILL BE GOOD TO HAVE?

• Ability to speak and understand English fluently (High Voice) /where applicable country specific language fluency required in reading Mandarin / Cantonese and written is optional.
• Ability to write business letters and reports.
• Strong decision making and analytical skills.
• Ability to understand and interpret numeric data.
• Flexibility to work 24*7 shifts.
• Ability to take multi-Task.
• Know when and how to escalate the case to management.
• Share best practices.
• Know how and when to report suspicious activity on an end-to-end basis.
• Collaborate with others to identify and act on simple process improvements.

WHAT YOU’LL DO:

• Fraud Risk operations team is an integral part of Global Credit Control Service. The Fraud Operations team deals with Fraud Prevention and Detection processes and constantly working towards combating fraud and protecting the Bank and our customers from losses and fraud risk.
• Pro-actively gather intelligence from media reports and appropriate websites to identify customers of HSBC, affiliates of HSBC, and customers involved in Fraud/SCAM etc. Build on their knowledge of latest Fraud trends.
• Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks.
• Develops knowledge of business activities so as to better understand and clearly articulate the nature of compliance issues and the actual and potential risks associated with them in terms that are meaningful for the business.
• Acts as the first line of defense, identify underlying themes, possible systemic risks and potential links beyond their immediate area of focus and emerging risks.
  Requirements

WHAT YOU WILL NEED TO SUCCEED IN THE ROLE:

• Able to assimilate a large amount of information and make effective.
• Flexibility in adopting changes in corporate and departmental objectives.
• Able to adopt rotation shift by 24*7 and take overtime.
• Fluent written and speaking English/Cantonese/Mandarin.
• Exhibits a willingness to provide input to achieve organizational objectives.