SENIOR FRAUD OFFICER at HSBC Securities Services Luxembourg

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

16 May, 26

Salary

0.0

Posted On

15 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fraud Prevention, Task Allocation, Escalation Handling, Query Resolution, Compliance, Audit Checks, Fraud Detection, Loss Mitigation, Investigation, Reporting, Performance Indicators, Customer Service, Risk Control, Training, Process Improvement, Teamwork

Industry

Financial Services

Description

Job Title: Senior Fraud Officer Purpose of the role Fraud Operations is an integral part of SSCC. Acquiring good understanding of processes assigned to; allocate tasks daily to the team consisting of Customer Service Executive(s). Handle escalations, resolve queries and support team to handle customer queries / issues effectively with minimal supervision. Ensure compliance as per audit requirements by performing the required audit checks for the process. Initiates and/or receives contact from customers, potential victims and external parties while monitoring various queues, reports and items as part of the fraud prevention process. The role requires to identify fraudulent activity on various products, across multiple platforms, to protect Company assets and our customers, with minimal supervision. Initiates and/or receives contact from customers, potential victims and external parties while monitoring various queues, reports and items as part of the fraud prevention process. Leads by example and may assist with training and other departmental support as needed In this role, you will: Contribute to fraud loss mitigation through effective review and resolution of targeted detection efforts. Fulfil customer and business initiated inquires by all channels as assigned to resolve potential and confirmed fraudulent activity. Adhere to procedures, compliance, and regulations to ensure that the customer and business is protected against losses and risks. Responsible for achieving individual key performance indicators and development whilst maintaining appropriate operational risk control and compliance in all activities. (e.g. Productivity %, Contact Rate, RPH, AHT, etc.) Providing quality customer service over the phone to resolve customer enquiries at a high level of customer satisfaction. Taking ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution. Knowledge of all Fraud systems used for assigned job functions. Ability to handle escalations and resolve complex process related issues The role holder will be responsible for identifying, investigating, and preventing financial crimes that holds significant risks to the customers and the company. Review the FC-UARs received, complete the investigation for them and provide a detailed report for further reporting. Timely escalation of Fraud Trends, issues, etc., to Management and Fraud Risk Contribute to fraud loss mitigation through effective review and resolution of targeted detection efforts Continuous improvement in OOE and performance against Global Operating Metrics Leadership & Teamwork With minimal direction seeks out opportunities to increase knowledge and improve skills to understand the industry and will assist management in providing support for the department. To support the Manager in ensuring efficient & effective service management of process to achieve business targets such as training, question resolution, and escalated case handling. Actively engage in self-development and performance improvement with immediate supervisor. Develop own knowledge and expertise, sharing with colleagues and internal customers Participate in team meeting / team activities and work towards sustaining team spirit. Assist line manager/supervisor with managing day-to-day operations and support peers on process if needed. Support achievement of team objectives & participate in development of cohesive teams. Contribute to the creation of a supportive work environment driven by people centric values. Build professional relationships with colleagues in other areas. To be successful you will: Adhere strictly to compliance and operational risk controls in accordance with Company and regulatory standards, policy and practices, report control weaknesses, compliance breaches and operational loss events. Exercise proper operational checks and undertake self-audit to ensure accuracy and quality of work output. Acquire and update knowledge on procedures related to relevant processes Issues/problems are effectively investigated and resolved or appropriately referred with recommendations. Acquire and update knowledge on procedures related to relevant processes. Identify opportunities for improving process efficiencies as & when relevant Others To maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators. To abide by the Group Compliance Policy by containing compliance risk in conjunction with the relevant Compliance department. The term compliance embraces all relevant laws, rules and codes with which the business has to apply. To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies hsnc.com/careers You’ll achieve more at HSBC HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. ***Issued By HSBC Electronic Data Processing (India) Private LTD***

Responsibilities

The Senior Fraud Officer is responsible for daily task allocation to the team, handling escalations, and ensuring compliance through required audit checks for assigned processes. This role involves identifying fraudulent activity across multiple platforms to protect company assets and customers, requiring minimal supervision.