We are seeking an experienced Senior Fraud/Risk Analyst with strong eCommerce expertise to lead our fraud prevention efforts and manage a small remote team. You will play a key role in monitoring transactions, investigating suspicious activity, and ensuring our payment systems remain secure.

In this role, you will:

• Monitor and investigate unusual transaction patterns via internal and external fraud prevention systems.
• Identify and act on fraudulent payments/withdrawals, including monitoring transactions from banned countries/territories.
• Communicate suspected fraud matters to the business and suggest appropriate actions.
• Liaise with external parties regarding suspected fraud matters and manage any required follow-up.
• Prepare reports and presentations of suspected fraud cases for internal and external review.
• Collaborate with the Risk & Compliance Officer, Senior Management Team, and other departments.
• Manage and resolve disputes and chargeback claims.
• Investigate complex and sensitive consumer escalations related to fraud.
• Engage with customers on fraud prevention and payments-related matters.
• Deliver ongoing staff training on fraud identification and prevention.
• Provide recommendations to improve fraud prevention measures.
• Work closely with other departments to ensure robust risk management across the business.
• Manage and develop a small remote team of fraud analysts, providing guidance and support.