Salary: £28073
Location: Newport, Tredegar Park
Hours: Full-time

Working Pattern: Flexible Mixed pattern:

• Start times between 7am and 1pm and end times between 3pm and 9pm
• Maximum of 5 out of 7 days (based on a Monday-Sunday week)
• Maximum of 25% weekend days over a 4 week period

Start Date: 04/08/25

ABOUT THIS OPPORTUNITY

Do you want to be part of a brilliant team who are passionate about delivering best in class service to our customers, both now and in the future?
We are currently looking for motivated individuals to join us and help support customers from our Halifax, Bank of Scotland, and Lloyds Bank brands.
Can you imagine what a worried customer is going through when they call about unknown transactions? You will be trained to be able to solve the problem, there and then, to protect our customers and the bank from harm. The work you do will have a huge impact.
You will take inbound customer calls, utilising several systems to help protect, preserve and recover our customer’s money, supporting our customers in moments that matter and offering a clear, concise resolution to customer issues.
You will begin to understand what matters most to them and if you don’t know the answer then you’ll have access to plenty of colleagues and resources to help you become better every day…

ABOUT US

Like the modern Britain we serve, we are evolving. Investing in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers.

Please refer the Job description for details