POSITION OVERVIEW

As our Senior Front Desk Coordinator, you are the first impression and final touch of the guest experience-a polished, grounded presence that ensures each guest feels seen, welcomed, and cared for from the moment they arrive.
This role blends refined hospitality with operational precision. You are not only the heartbeat of our front desk, but a steady support to the spa’s daily rhythm-managing the guest journey, and upholding the elevated standards of our boutique spa environment.

LUXURY GUEST EXPERIENCE

• Greet each guest with warmth, poise, and a sense of calm, setting the tone for their visit.
• Provide seamless, thoughtful service throughout the check-in, check-out, and booking experience.
• Respond to guest needs, special requests, and concerns with grace, discernment, and professionalism.
• Educate guests on services, upgrades, and our skincare product lines.