We have a wonderful opportunity for a Senior Front of House Coordinator to join our vibrant and dynamic team of 30 at one of Rapport’s prestigious client site. The client’s portfolio covers a range of offices and retail estate in the heart of the City of London.
The client’s portfolio covers a range of offices and retail estate in the heart of the City of London. The site is the largest pedestrianised neighbourhood in Central London: a diverse community connecting innovation and finance, and a public arena for new food, retail, and culture.
Contract type: Full-time, Permanent
Hours: 40 per week, (Monday - Friday, shift rota basis between 7:30 AM to 6 PM).

ABOUT US

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

• Acting as a lead report for your building, managing a team of one or two employees and reporting into management.
• Providing the highest level of service and care to all of our client’s employees and visitors in line with service level agreements and set policies and procedures throughout the Client’s Ground Floor receptions, including lobby hosting.
• Delivering excellent guest service and welcome, ensuring all guests are acknowledged in a professional manner according to the defined procedure with eye contact and a friendly smile.
• Maintaining a strong awareness of business activity and building facilities (to advise and direct guests appropriately) and communicating all updates to your team members.
• Proactively dealing with enquiries and requests in person, via the telephone or email, in a timely and professional manner.
• Communicating effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication.
• Communicating to the Assistant Contract Manager and Contract Manager about any new / ongoing / potential issues and complaints so that they are addressed accordingly, followed up promptly with a detailed email.
• Working efficiently as part of the team, listening, taking and giving instructions from senior team and colleagues to ensure that all daily tasks are completed.
• Reporting all maintenance faults/hazards and cleaning requests to the helpdesk, monitoring their progress to ensure issues are promptly rectified, and escalated as necessary to your Superior.