SENIOR FRONT-OF-HOUSE RECEPTIONIST

An exceptional opportunity to join a leading private mental health clinic in the heart of Harley Street
Are you an experienced and confident senior receptionist who takes pride in creating a warm, welcoming first impression?
London Psychiatry Clinic is expanding into an exciting new premises in the heart of Harley Street, and we are looking for a professional and personable Senior Front of House Receptionist to join us on the next stage of our journey.
This is a unique opportunity to be part of a fast-growing and forward-thinking private mental health clinic, working alongside a dedicated and compassionate team of clinicians and support staff.
Location: 60 Harley Street, London, W1G
Contract Type: Full-time, Permanent
Hours: Monday to Friday, typically between 8:30am–5:30pm; some Saturdays

SKILLS & EXPERIENCE

• Significant experience as a Senior Receptionist, Front of House or equivalent role.
• Previous experience in a healthcare or clinical environment with some medical secretary or administrative background desirable.
• Strong organisational and problem-solving skills with the ability to take ownership of tasks.
• Excellent communication and interpersonal skills, with the ability to handle sensitive situations calmly and professionally.
• Confident using IT systems, G-Suite (Docs, Sheets, Gmail, Calendar), and ideally patient record systems (e.g., Carebit).
• Friendly, professional manner with a commitment to delivering excellent patient care.
• High standard of discretion and respect for confidentiality.

ROLE OVERVIEW

At London Psychiatry Clinic we pride ourselves on a supportive and collaborative environment dedicated to patient well-being. We are seeking a confident, professional, and highly organised Senior Front of House Receptionist to take full responsibility for our reception and patient-facing services at 60 Harley Street. This is a pivotal role at the heart of the clinic, ensuring patients and visitors receive an exceptional experience from the moment they arrive. The successful candidate will have strong senior reception experience (ideally in a healthcare, hospitality or professional services setting), combined with excellent organisational skills and the ability to manage day-to-day operations at reception. While the role’s primary focus is on leading the front of house function and patient journey, it will also involve some administrative and some medical secretary duties supporting our clinicians.

KEY RESPONSIBILITIES1. FRONT OF HOUSE LEADERSHIP

• Take ownership of the reception area, ensuring a professional, calm, and welcoming environment at all times.
• Manage patient arrivals, waiting areas, and patient flow, ensuring a seamless and positive first impression that aligns with the clinic’s elevated service standards.
• Lead by example in delivering excellent patient care, ensuring discretion, empathy, and confidentiality
• Act as the first point of escalation for any reception, clinic or patient issues, resolving them promptly and professionally
• Coordinate daily schedules and proactively communicate with clinicians and the admin team to ensure smooth clinic operations.
• Ability to effectively problem-solve and diffuse sensitive situations with professionalism and tact.
• Delivering a consistently caring and compassionate service to patients and visitors, ensuring a positive experience.