Senior Front Office Manager at Auberge Collection

Johns Island, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

80000.0

Posted On

23 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front Office Management, Team Leadership, Guest Service Excellence, Operations Management, Housekeeping Standards, Staff Training, Performance Evaluation, Communication, Analytical Thinking, Strategic Planning, Revenue Optimization, Hospitality Operations, Valet Supervision, Check-in/Check-out Procedures, Customer Satisfaction Metrics

Industry

Hospitality

Description

Company Description The Dunlin, Auberge Collection, is a coastal escape in South Carolina’s Sea Islands set within the exclusive waterfront community of Kiawah River. Named after a beautiful local shorebird, this charming getaway is an experience-driven, design-led boutique luxury retreat embodying the eternal Southern summer home. Inviting guests to experience the outdoor bliss of coastal living on 2,000 picturesque acres, the nature-embraced Johns Island resort is just 20 miles from Charleston. Designed by Amanda Lindroth, the property offers 72 cottage-style guest rooms and suites. Adventure beckons with 20 miles of riverfront and scenic nature trails and flora- and fauna-rich marshlands, while two Auberge dining concepts and a destination spa celebrate the rich heritage of South Carolina and the simple wonder of life on the river. For more information: auberge.com/the-dunlin Follow The Dunlin on Instagram and Facebook at @DunlinAuberge Job Description Be the maestro orchestrating the symphony of guest experiences, overseeing the seamless operation of accommodations to ensure each stay is a harmonious blend of comfort and luxury. With an eye for detail and a commitment to excellence, you'll play a pivotal role in elevating our guests' satisfaction by maintaining impeccable standards in room quality, housekeeping, and overall hospitality. Manage the day-to-day operations of the front office team, overseeing the front office and valet to ensure a smooth and efficient operation. Implement and uphold high standards of guest service, ensuring that all guests experience a seamless check-in, comfortable stay, and efficient check-out process. Lead and motivate a diverse team of front office and valet professionals, providing guidance, training, and support to ensure excellence in service delivery. Foster effective communication and collaboration with other departments such as sales, marketing, and maintenance to ensure a holistic approach to guest satisfaction and operational efficiency. Pay $80,000 Additional Benefits: Free Parking Free Team Member Cafeteria Holiday Pay Team Member Stay Program 50% off F&B + Spa Qualifications Several years of progressive experience in hotel management, with a focus on rooms division operations, front office management, and housekeeping. Prior experience in supervisory or managerial roles is essential. A proven track record of delivering exceptional customer service with a keen understanding of guest satisfaction metrics and strategies for continuous improvement. Strong leadership abilities with the capacity to inspire and lead a diverse team. Demonstrated experience in staff training, performance evaluation, and fostering a positive work environment. Sound analytical and strategic thinking skills, including the ability to analyze performance metrics, make data-driven decisions, and implement strategies to optimize room revenue and guest satisfaction. Additional Information About Auberge Collection Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. For more information: auberge.com Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge Kiawah River Hospitality Group LLC is an Equal Opportunity Employer, M/F/D/V. Kiawah River Hospitality Group LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Kiawah River Hospitality Group LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Job Type: Management

Responsibilities

This role involves orchestrating guest experiences by managing the seamless operation of accommodations, ensuring high standards in room quality, housekeeping, and overall hospitality. The manager will oversee the day-to-day operations of the front office and valet teams to ensure smooth and efficient service delivery.