We are smava – the online credit comparison platform. We make loans transparent, fair and affordable! With more than 300.000 satisfied customers, we are one of the biggest FinTech companies in Germany. Become now part of our vision to shape the digital future of the consumer loan market!
Our Development teams are distributed along the customer journey, each being completely in charge of their corresponding part of the platform and respective services and systems. They operate in an autonomous and self-managed way: we live up to our belief in effective network structures where teams are enabled to make their own decisions within our exciting roadmap. This empowers everyone to a great extent - by sharing responsibility and decision-making amongst all colleagues.

YOUR NEW TEAM

We are looking for a Senior Fullstack Engineer to join our Customer Communication team. Our mission is to connect people to enable the best loan application process possible. That is why we create an innovative omni-channel communication landscape by building services that ensure a meaningful and right-in-time communication with our customers in a fully automated way along the whole customer journey. This includes email, sms, rcs, WhatsApp and most important: our fully automated dialer for in- and out-bound calls as core service for our loan advisors. In addition to that we constantly optimize main parameters of the customer experience by data-driven experiments around customer value, timings etc. using a sophisticated self-built optimization framework.

YOUR PROFILE

• Professional experience at an expert level with Node.js using TypeScript
• Professional experience with AI and LLM systems ideally for customer communication
• Experience in scaling services to handle traffic spikes, utilize caching and optimize MySQL queries
• Extensive experience with AWS and containerized microservice infrastructures, ideally running on AWS with Kubernetes and Terraform
• Familiarity with the “LGTM” Grafana stack (Loki, Grafana, Tempo and Mimir/Prometheus)
• Professional experience in handling cross-team / cross-functional projects
• Experience in customer communications and advisory with service providers such as twilio, Crossengage/Spotler Activate Pro or Segment is a big plus
• Passionate about your work and a great communicator, always keen on sharing knowledge with the team.
• You are proactive and willing to take over responsibilities, having ownership while working in a highly collaborative environment
• You have worked in agile environments in the past; ideally within startup-like companies or grown-ups with flat hierarchies
  Don’t meet every single requirement? We are not simply looking for years of experience – we are looking for the right person and are open to both mid-level and senior profiles. If you are excited about this role and meet the essential criteria but your previous experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway.

• Work in a data-intensive distributed environment with different NodeJS and Typescript services that run on AWS Lambda and Kubernetes.
• Ensure that all services of our customer communication run with high stability and all traffic is properly managed and tracked.
• Conceptualize and build new functionality, improve existing systems and services and optimize business-critical performance and efficiency parameters.
• Active participation and contribution of ideas on how we can increase efficiency by integrating artificial intelligence into our systems and processes.
• Take active part in the decision-making processes of your team (goals, concepts, timelines, stack, etc.).
• Work closely with our PO to plan and continuously develop new features for the team’s domain
• Deep involvement in the development and maintenance of the team’s products end to end in line with our “you build it, you run it, you own it” philosophy which also includes DevOps tasks.