Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In’s 100 Best Midsize Places to Work in SF 2025, Y Combinator’s list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area ,Inc. Magazine’s 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.
AI is transforming customer support and, with over 12 years of experience building customer operations solutions, Front is in a unique position to shape this transformation. The AI innovation team at Front leverages AI and ML methodologies to build functionality across the entire breadth of the product. Our workflow automations, agent assistance and operational insights have only scratched the surface, and user engagement is already extremely promising. This role would have the opportunity to get in at the ground floor and significantly influence the direction of the product as we scale.

WHAT SKILLS AND EXPERIENCE DO YOU NEED?

Must have:

• Proven industry experience building fast, reliable, and real-time web applications.
• Product-minded: Passionate about delivering exceptional user experiences.
• Ability to think from first principles, evaluate trade-offs between technical solutions, and make pragmatic technical decisions.
• High learning agility - you’re excited when you encounter a problem you haven’t seen before.
• Strong communication skills that illustrate a clear, structured thought process.

Should have:

• Comfortable thriving in a dynamic, fast-paced, collaborative, and high-growth environment.
• Knowledgeable about modern web technologies and a strong appetite for learning new ones (e.g., Node.js, React, Redux, TypeScript)
• Familiarity with the architectural patterns of large-scale web applications.

Nice to have:

• Experience with AI technologies (e.g., LLMs, Vector Databases, etc.).
• Rigor in A/B testing, test coverage, and modern web best practices.
• Familiarity with managing complex data models at scale.

• Collaborate closely with product managers, designers, and fellow engineers to build and enhance product features.
• Develop in a JavaScript environment, with a strong focus on TypeScript, Node.js, and React.
• Contribute to the deployment of AI-powered features for our users (e.g., AI Tagging, AI Answers, etc.) See examples
• Develop features end-to-end. At times, this would be with minimal or no cross-functional involvement.