Position Title: Senior Software Engineer – AI Chatbots & Intelligent Agents
Location: Remote / Toronto (Hybrid)
Employment Type: Full-Time
About Us: We are a leading provider of AI chatbot and intelligent agent solutions. Our company offers a low-code platform that enables businesses to implement AI-driven chatbot technologies tailored to their needs. We focus on delivering reliable, scalable, and cost-effective AI solutions for small businesses and enterprises alike. Our services cover every step of the process, from platform licensing to full customization and deployment.
Position Overview: As a Senior Software Engineer, you will be responsible for developing, maintaining, and improving our AI-based chatbot platform. This role will involve building APIs, implementing new features, improving system performance, and ensuring the stability of our services. You will work within a highly collaborative team environment, helping to deliver high-quality, production-ready solutions to real-world clients.

QUALIFICATIONS:

• 8+ years of experience in software engineering.
• Experience with API development and system integration using Python.
• Familiarity with frontend development using ReactJS or similar frameworks.
• Strong problem-solving skills and experience with troubleshooting complex production issues.
• Ability to work independently and manage workloads in a remote or hybrid setting.

PREFERRED QUALIFICATIONS:

• Experience working in a startup or dynamic work environment.
• Familiarity with AI tools and platforms is a plus, but not required.
• Experience with cloud-based platforms and tools (e.g., GCP).
  What We Offer: Competitive salary and benefits package. Equity opportunities based on performance and contributions. Flexibility to work remotely or in a hybrid setup. A stable work environment focused on delivering results and maintaining high-quality standards.
  Job Type: Full-time
  Pay: $63,130.47-$110,000.00 per year

Benefits:

• Casual dress
• Paid time off

Experience:

• Linux: 3 years (preferred)
• Python: 3 years (required)
• JavaScript: 3 years (preferred)
• APIs: 3 years (preferred)

Work Location: Hybrid remote in Toronto, ON M5A 1S

• Develop and maintain production-grade APIs using Python and related technologies. Implement and optimize chatbot behaviors through prompt engineering, metrics, and data collection.
• Develop web-based user interfaces using the ReactJS framework. Enhance and streamline the deployment pipeline to improve system reliability and delivery timelines.
• Monitor, diagnose, and resolve system outages and performance issues.
• Troubleshoot production-level AI problems and develop solutions to improve product quality.
  Technology Stack: Python Javascript (ReactJS) Linux, Docker MongoDB, RabbitMQ GCP AI tools: OpenAI, Anthropic, Groq, Mistral, Cohere Other tools: Twilio, Stripe, Sendgrid, Auth0, Atlassian