TOGETHER WE SHAPE THRIVING COMMUNITIES, PUBLIC SPACES, PLACES AND ECONOMIES.

• Ongoing full-time opportunity
• Office location – Parramatta or Orange
• Salary relative to experience and ranges from $125,693 to $138,510 + super

WHAT’S IN IT FOR ME?

Join our team for a fantastic culture with dynamic collaboration and genuine long-term career support. We offer flexibility in work arrangements, diverse and fulfilling assignments, and prioritize work/life balance and wellbeing with initiatives like flex leave and access to support programs. Additionally, we are committed to fostering a diverse and inclusive workplace where everyone feels welcome, respected, and empowered to succeed.
The Department of Planning, Housing and Infrastructure is seeking a Senior Functional Analyst to join the Digital Information Office and support a range of key digital initiatives. In this role, you will act as a vital link between business and technical teams—helping shape digital solutions that enable critical government services and deliver meaningful outcomes for the community.
As a Senior Functional Analyst, you will lead the documentation and analysis of business processes, facilitate workshops with end users, and translate requirements into functional specifications that inform solution design and delivery. You will contribute to the continuous improvement of platforms such as Salesforce, Power Platform, Azure Integration, and others by identifying optimisation opportunities, driving user adoption, and ensuring alignment with technical standards. You will also review design and testing deliverables, provide expert guidance to stakeholders, and play a key role in supporting agile, user-focused delivery across the department.
This is an excellent opportunity for someone with experience in the Salesforce ecosystem whether as a Business Analyst, Functional Consultant, or Administrator who’s ready to deliver real business value in a dynamic and outcomes-driven environment.
For more information read the full Role Description: Senior Functional Analyst

ABOUT US

The Department of Planning, Housing and Infrastructure (DPHI) improves the liveability and prosperity of NSW. To achieve this, we: create vibrant, productive spaces and precincts; manage lands, assets and property effectively and deliver affordable and diverse housing. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities.
We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments.

• Strong experience with Salesforce (as a Functional Analyst, Administrator, or Consultant), including translating user needs into system features or configuration.
• Ability to engage diverse stakeholders and manage competing priorities, timelines, and expectations.
• Proven skills in facilitating workshops, gathering requirements, and developing user-focused functional specifications.
• A proactive, self-managed approach with a strong commitment to continuous learning and improvement.
• Experience working across integrated platforms such as Power Platform, Mulesoft, Azure, or Pega is highly desirable.
• Excellent communication and interpersonal skills, with the ability to bridge the gap between business and technical teams.
• A collaborative mindset and the ability to support a positive team culture while navigating ambiguity and change.