Senior Funeral Director at Foundation Partners

Milwaukee, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Mar, 26

Salary

0.0

Posted On

27 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Funeral Services, Leadership, Communication, Organization, Event Planning, Mentoring, Data Entry, Embalming, Client Relations, Time Management, Microsoft Office, Community Engagement, Team Management, Regulatory Compliance, Customer Service, Problem Solving

Industry

Individual and Family Services

Description

The Senior Funeral Director’s primary responsibility is to provide professional funeral services to client families and take a leadership role in developing Funeral Directors. Overview & Responsibilities: * Models and demonstrates a positive attitude and harassment-free working environment, and completes all required learning and development outlined by the company * Ensures every client family is presented with all service and merchandise options – Every Family, Every Option, Every Time * Contributes to the overall efficiency of the location by maintaining open and effective communication, and maintaining accurate and timely client files * Acts to improve market share through memberships of at least one community organization, i.e., rotary, regular participation in community events, groups, and other community relationships as assigned by your supervisor * Oversees all Team Members participating in services, ensuring that each team member understands their role and professionally represents the location * Communicates to appropriate Team Members areas of success performance and performance needing improvement to meet business expectations * Supports staffing to meet business needs, onboarding and training of new hires as needed * Initial transfer of decedents, embalms, dresses, cosmetizes, caskets, and prepares deceased on an as-needed basis (per appropriate licensing) to the instructions obtained from the family * Meets with client families to listen, educate, and arrange personalized funeral services and ensure their experience with the business is of the highest quality * Utilizes systems and technology, i.e., arrangement conversation technology, to review merchandise options, enter contracts, and complete necessary forms at the time of arrangement conversations * Completes tasks and details resulting from the arrangement conference * Ensures proper paperwork, including permits and certificates, is completed timely and in accordance with relevant laws and regulations * Conducts and attends funeral services regularly and leads all post-service follow-ups as needed * Carries out other projects and duties as assigned, i.e., car washing, building and equipment repair, and pre-need arrangement planning Required Education & Technical Skills: * High school diploma or equivalent * Completed mortuary school * Valid state-issued funeral director/embalmer (as per state licensing requirement) * Minimum five years of experience as a funeral director * Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) * Availability to work on-call/first call, in rotation as assigned, i.e., phone, face to face, at the hospital, hospice, residence as needed * Keep all licenses and continuing education requirements current and in good standing * Demonstrated knowledge of all aspects of the funeral service * Strong organizational skills, including time management * Experience in event planning * Experience in developing and mentoring funeral directors * Excellent oral communication skills, including effectively communicating with internal and external customers, community leaders, clergy, and client families * Excellent written communication, including attention to detail and follow-through * Experience in collecting funds at the time of arrangement * Proven accurate data entry skills, i.e., using company POS while interacting with a client’s family member/s * Experienced in decedent care, i.e., embalming (per state requirements) * Ability to perform the essential job functions consistent safely and successfully with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and quantitative productivity standard * Ability to move, push and pull heavy weighted items up to 150lbs safely * Ability to stand for two or more hours without rest

Responsibilities

The Senior Funeral Director is responsible for providing professional funeral services and leading the development of other Funeral Directors. This includes ensuring client families receive all service options, overseeing team members, and maintaining effective communication.