Y-Axis Jobs Logo
Send us feedback
telephone  +91 7670 800 001
Log in Sign up Try Premium
Senior Fusion Support Analyst – Finance at Oracle Risk Management Services
, , Mexico -
Full Time

Start Date

Immediate

Expiry Date

10 Jan, 26

Salary

0.0

Posted On

13 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Techno-Functional Skills, Oracle Products Knowledge, Problem-Solving Skills, Customer Interaction, Customer Service Expertise, Situation Management, Knowledge Transfer, Formal Mentoring, Knowledge Articles Creation

Industry

IT Services and IT Consulting

Description
The primary role of a Support Analyst is to troubleshoot and resolve highly complex techno-functional problems. The focus of this position is to provide Customer Service at a technical and functional level and to drive the complete resolution of each service incident ultimately. The key skills used daily are: a high level of techno-functional skills, knowledge of Oracle products, problem-solving skills, and customer interaction/service expertise. It is an opportunity to work with Cloud and On-Premise customers. This work includes: Work directly with Customers for Advising on the complex use of Oracle products Resolving highly complex and mission-critical issues Manage highly complex and critical customer issues. Serve as Situation Manager on highly sensitive issues. Consult with Management in directing the resolution of critical Customer situations. Knowledge gain and sharing - achieve knowledge transfer with teammates through the Development and delivery of formal team training sessions. Formal mentoring for promoting the technical and professional Development of others Creation/review of Knowledge Articles

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities
The Support Analyst troubleshoots and resolves highly complex techno-functional problems while providing customer service at both technical and functional levels. This role involves advising customers on Oracle products, managing critical issues, and consulting with management on resolutions.