Senior Glass Technician at AA New Zealand

Napier City, Hawke's Bay, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

19 Jan, 26

Salary

0.0

Posted On

21 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Glass Repairs, Glass Replacements, Quality Assurance, Customer Service, Documentation Management, Health And Safety, Leadership, Communication, Organizational Skills, Attention To Detail, Proactive Mindset, Flexibility, Reliability

Industry

Consumer Services

Description

At AA Auto Glass, we’re all about keeping Kiwis safe on the road! As part of the New Zealand Automobile Association, we provide fast, reliable windscreen repairs and replacements across the country. From fixing chips to fitting new glass and calibrating the latest in-car tech, we’re helping drivers get back on the road with confidence. Join a team that’s passionate about quality, customer care, and making every journey safer. What You’ll Be Doing | Mō te Tūranga Are you ready to take ownership of your work, grow a region, and potentially lead a team? We’re looking for a motivated and experienced Senior Glazier & Calibration Technician to join our team in a predominantly mobile role that offers autonomy, leadership potential, and the chance to make a real impact. In this role, you’ll be responsible for delivering high-quality service across the region, with the opportunity to grow the team and shape how we operate. You’ll be equipped with a fully maintained vehicle, mobile phone, tablet, and all the tools of the trade to help you succeed. Key Responsibilities: Quality Assurance: Ensure consistent, high-quality service through coaching, feedback, and performance gap analysis. Glass Services: Expertly handle glass repairs and replacements, adhering to manufacturer specifications and AA standards. Customer Service & Documentation: Provide outstanding service to customers and Members, while managing accurate documentation and secure handling of transactions. Health & Safety: Maintain safe work practices and actively contribute to hazard identification and control. About You | Mōu To thrive in this role, you’ll bring: Proven experience in a similar technical or mobile service role. Strong leadership potential and a proactive mindset. Excellent communication and customer service skills. Ability to work independently and manage your own schedule. Organisational skills and attention to detail. Flexibility and reliability. What We Offer | Ngā āhuatanga kei a mātou Sign-on bonus*. Relocation allowance*. Remuneration potential up to the top of the band based on experience. Free AA Membership for you and your whānau*. NZAA Super Scheme with 2% employer contributions on top of 3% Kiwisaver*. A day off for your birthday. Discounted insurance. Fully maintained vehicle, mobile phone, tablet, and uniform. Monday to Friday role – enjoy your weekends! Working with the AA | Me mahi tahi tatou ki AA For over 120 years, we’ve been helping Kiwis on their adventures. Today, we’re one of New Zealand’s most respected and trusted brands, offering a wide range of services to over 1.1 million Members. We’re more than roadside assistance – we’re a dynamic organisation with opportunities to grow, evolve, and make a difference. Join us and take your career on its next adventure. We celebrate diversity and welcome your authentic self! *Conditions apply. From our humble beginnings as a motoring enthusiast’s club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.8 million Members. Our purpose of caring for our Members and the people, spaces and places that are important to them drives us and connects us as a team.

Responsibilities

The Senior Glass Technician will ensure high-quality service delivery across the region, focusing on glass repairs and replacements while adhering to safety standards. This role also involves coaching and providing feedback to maintain service quality and customer satisfaction.