• Managing a portfolio of large, multi-site international accounts alongside smaller independent clients.
• Building trusted relationships with senior and C-suite stakeholders.
• Leading client onboarding, ongoing service reviews, renewals and offboarding.
• Coordinating Music, Support and Project teams around client needs.
• Identifying additional sites, music zones and service opportunities.
• Upselling music strategy, curation, AV consultancy, hardware and live entertainment.
• Maintaining clear account plans, opportunities and next actions in Pipedrive.
• Monitoring client satisfaction, account health and potential churn risks.

We’d especially like to meet someone who:

• Has strong agency-side account-management or client-services experience.
• Has successfully managed several clients and projects at the same time.
• Has experience retaining, renewing and growing existing accounts.
• Is warm, confident, outwardly friendly and genuinely service-driven.
• Communicates credibly with both clients and internal specialists.
• Has worked with hospitality, retail or multi-site brands.
• Understands background music, music curation, live entertainment or AV systems.
• Enjoys a startup environment and is willing to roll up their sleeves when needed.