Senior Global Customer Success Leader – Thought Leadership (FMCG & T&D) at NielsenIQ

Oxford, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

0.0

Posted On

18 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Thought Leadership, Strategic Account Management, Commercial Acumen, Stakeholder Management, C-Suite Engagement, Global Team Leadership, Analytical Mindset, Data-Driven Decision-Making, Problem-Solving, Content Planning, Event Management, Collaboration, Innovation, Accountability

Industry

Software Development

Description

Job Description About the Role NIQ is seeking an experienced and strategic leader to join as Senior Global Customer Success Leader for our Customer Success Thought Leadership team, focusing on FMCG and T&D. This senior role is pivotal in shaping and executing global strategies that strengthen client engagement, deliver commercial impact, and enable activation across markets. You will directly manage a global team and influence senior stakeholders across regions to drive measurable impact on NIQ’s global business performance. The role requires a balance of strategic vision, commercial acumen, and operational excellence, alongside strong leadership and stakeholder management skills. A critical focus will be driving customer engagement across all levels of client organizations - especially the C-Suite - through events, content planning, and activation that enhances satisfaction and revenue. You will also facilitate key industry deliverables that reinforce NIQ’s leadership position. Key Responsibilities This role is accountable for: • Defining and executing global customer success strategies aligned with NIQ’s growth objectives and driving thought leadership initiatives to position NIQ as an industry leader in FMCG and T&D. • Partnering with commercial teams to identify growth opportunities, deliver measurable business outcomes, and ensure customer success programs contribute to revenue retention and expansion, impacting global business performance. • Driving customer engagement across client organizations, with a strong emphasis on C-Suite relationships, through strategic events, compelling content plans, and activation programs that increase satisfaction and revenue. • Enabling activation through frameworks and capability building across markets to ensure consistent delivery of global strategies. • Managing senior stakeholder relationships internally and externally to ensure alignment, collaboration, and trust. • Facilitating key industry deliverables that showcase NIQ’s expertise and strengthen market positioning. • Leveraging analytics to measure success, identify trends, inform strategic decisions, and enhance customer engagement and business performance. • Directly leading and developing a global team, fostering a culture of collaboration, innovation, and accountability, and providing coaching to ensure high performance and impact. Qualifications & Experience • Proven experience in Customer Success, Thought Leadership, or Strategic Account Management within FMCG or related industries. • Strong commercial acumen with a track record of driving revenue impact through customer success initiatives. • Exceptional stakeholder management and communication skills at senior levels, including C-Suite engagement. • Experience leading global teams and managing complex, matrixed environments. • Analytical mindset with the ability to translate data into actionable insights. • Comfortable operating in a fast-paced, dynamic environment with global reach. Key Competencies & Leadership Behaviours • Strategic thinking and ability to influence global business performance. • Strong leadership and people development skills. • Commercial orientation with a focus on measurable outcomes. • Collaborative mindset and ability to work across cultures and geographies. • Data-driven decision-making and problem-solving capability. • Ability to design and deliver impactful content and events for senior audiences. Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) Why Join NIQ? At NIQ, we empower businesses with data-driven insights that shape the future of consumer goods. This role offers the opportunity to influence global strategy, lead highimpact initiatives, and work with some of the most recognized brands worldwi Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

Responsibilities

The Senior Global Customer Success Leader will define and execute global customer success strategies while managing a global team. This role focuses on driving customer engagement and facilitating key industry deliverables to enhance NIQ's market position.