SENIOR GLOBAL ENGAGEMENT LEAD, GLOBAL CUSTOMER EXPERIENCE

Do you want to have an important role in supporting Commercial Operations by being the single touchpoint for key Affiliates?
Join us! With this new role you have the great opportunity to be part of an exciting evolution in our Global Customer Experience department (GcX) at our HQ in Copenhagen.

APPLY NOW

Can you see yourself in this role? We want to hear from you. Does this sound like your dream job, but you’re not sure if you meet all the requirements? We still want to hear from you!
Upload your CV and include a few lines about your motivation for applying. We ask you not to include a photo or personal information that does not relate to your professional experience.
If you have questions or want to hear more, please feel free to contact Liv Trolle, Director, Head of Global Customer Engagement Excellence, GCX.
Applications must be received by 11th of February, 2025.
Learn more about us at www.lundbeck.com, LinkedIn or Instagram (@h_lundbeck).

EveryBrainInTheGame

This job ad is intended for individuals seeking a career opportunity with Lundbeck. We engage with recruitment and search firms where needed on the basis of a written agreement, and we do not accept unsolicited requests of any kind. If you work as a recruitment consultant, you are kindly instructed to refrain from contacting Lundbeck or the hiring manager directly with suggested candidates. If you violate this policy, you do so at your own risk and for your own account, and Lundbeck will not assume any liability nor pay any associated fees resulting from such violation.

LI-Hybrid

YOUR NEW ROLE

Your main objective is to provide strategic guidance and end-to-end support to key Affiliate’s needs within commercial projects related to GcX. You will be the affiliate’s ‘ambassador’ in your coordination with other GCX and Global functions with the focus of ensuring smooth execution and great value for the local business.
Reporting to Head of Customer Engagement Excellence, you will be part of a skilled and fun Global Customer Experience department, working closely together with colleagues from around the world with a purpose and enthusiasm for brining great experiences to our customers and enabling Affiliate’s to deliver impact in the market.

IN THIS ROLE YOU WILL

• Act as the single point of contact for key Affiliates, providing strategic guidance and end-to-end ownership supporting the execution of the commercial strategy aligned to our vision and goals.
• Drive strategic collaboration with affiliate teams to assess and understand business needs, driving strategic decision-making based on assessments and the formulation of actionable strategies.
• Engage with Global and Affiliate stakeholders including senior leadership, facilitate meetings in small and larger settings ensuring Affiliates are involved and listen to.
• Coordinate and collaborate with Affiliates and Global Functions, maintaining project plans, dependencies, risks etc. required to execute successfully.
• Support the adoption of new ways of working, new technologies and digital solutions and working closely with our Training Manager to ensure Affiliate needs are front and centre.
• Facilitate best practice sharing and ensure synergies are reaped across the organization.