Senior Google Support Engineer at TaskUs

Quezon City, Pampanga, Philippines -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

0.0

Posted On

24 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Google Workspace Administration, System Administration, Security Settings Management, Gmail, Drive, Meet, Subject Matter Expert (SME), Enterprise Solutions Rollout, Incident Management, Mobile Device Management (MDM), Enterprise Mobility Management (EMM), Google Chrome Endpoints, Google Analytics, Identity and Access Management (IAM), Security Policies Enforcement, GAM Scripting

Industry

Outsourcing and Offshoring Consulting

Description

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. What can you expect in a Senior Google Support Engineer role with TaskUs: We are seeking a skilled and proactive Google Workspace Administrator to manage and optimize our organization’s Google Workspace (GWS) environment. This role will be responsible for overseeing user accounts, managing security settings, and ensuring seamless functionality of key GWS applications like Gmail, Drive, and Meet among others. You will serve as the subject matter expert (SME) for Google Workspace and related systems, collaborating across teams to deliver technical solutions and ensure the productivity and security of our organization’s digital ecosystem. Key Responsibilities: Global Subject Matter Expert (SME): Lead and provide expertise in the administration, deployment, and implementation of Google Workspace solutions across the enterprise. System Administration & Maintenance: Oversee the daily operation of the GWS ecosystem, including the GWS admin console, third-party tools, and internal utilities. Cross-functional Collaboration: Act as the primary point of contact with Google product managers, strategists, tech support, and outsourced vendors. Collaborate to evaluate and recommend new GWS features, enhancements, and best practices. Enterprise Solutions Rollout: Lead the implementation of custom solutions that integrate GWS functionality and improve enterprise productivity. Incident & Issue Management: Manage the resolution of escalated issues related to GWS, coordinating with internal technical teams and Google support. Provide detailed impact assessments and resolutions for high-priority (P1/P2) incidents. Mobile & Endpoint Management: Administer Google’s Enterprise Mobility Management (EMM) environment, manage device enrollments, resolve complex mobile OS issues, and maintain oversight of Google Chrome endpoints and associated device management. Analytics & Reporting: Set up and maintain Google Analytics digital properties, enabling dashboards and reports. Troubleshoot and resolve any reporting discrepancies or issues related to data accuracy. Identity & Access Management (IAM): Oversee and optimize GWS account management processes, integrating them with enterprise Identity and Access Management (IAM) systems. Continuously improve processes to streamline GWS account lifecycle management. Security & Compliance: Collaborate with the Information Security team to enforce security policies, including cross-platform controls, audit procedures, and secure app management. App Management: Manage the publishing, revocation, and updates of apps and extensions within the enterprise mobile and Chrome app stores. Required Qualifications: 5+ years of hands-on experience in Google Workspace administration. 5+ years of experience in messaging administration. 3+ years of experience in Mobile Device Management (MDM) administration. Advanced knowledge in Google Cloud Platform GAM scripting capability In-depth knowledge of messaging infrastructure, mail transfer protocols, spam/phishing/virus protection, and email access protocols. Strong understanding of Google Workspace’s capabilities, including Google Admin Console, Drive, Meet, and other GWS apps. Excellent communication skills, both written and verbal, with the ability to work effectively within a team environment. Strong problem-solving skills and attention to detail. Ability to manage multiple priorities in a fast-paced environment. Preferred Qualifications: Google Workspace certification or other related certifications. Experience working with enterprise-level security tools and processes. Familiarity with Google Analytics setup and reporting. Education / Certifications: Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, or equivalent. Work Location / Work Schedule / Travel: Willingness to participate in a rotating on-call schedule for incident management and flexibility on shift schedule assignment (night shift and weekend schedule). Project handling and Change management awareness until successful deployment with pre-checks and post implementation. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/. Click here to learn more about our #RidiculouslyGood Culture & life at TaskUs. At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth. Join Us! Let's change the way the world works. TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process. Here are a few things that are important to know about our company and recruiting process: You will never be asked for payment information or banking information during the application or interview process. We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name. We have identified several clues to watch out for to help you identify and avoid recruiting scams: TaskUs will never ask for financial information of any kind or for payment of money during the job application process.We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment. If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not Us. It is a scam. TaskUs does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process. We may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you. If you were contacted by a third-party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts, Freelancer.com or Telegram app, you should be careful in sharing any information. TaskUs official chat room is located on our Careers website (taskus.wd1.myworkdayjobs.com/Careers). This is the only chat room where you will find our recruiters.

Responsibilities

The role involves leading expertise in the administration, deployment, and implementation of Google Workspace solutions across the enterprise, overseeing daily operations, and acting as the primary point of contact with Google product managers and support teams. Key duties include managing escalated GWS issues, administering the Enterprise Mobility Management environment, and ensuring security and compliance across the digital ecosystem.