Senior Group Manager - FNA - S&L - REF87440K at WNS Global Services

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

10 Mar, 26

Salary

0.0

Posted On

10 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Shipping Back Office, Quality Management System, Communication Skills, People Management, Accounts Payable, Accounts Receivable, Process Documentation, Escalation Management, Process Compliance, Capacity Planning, Measurement System Analysis, MS Office, Power BI, Oracle, SAP, ISO Training, Six Sigma

Industry

Business Consulting and Services

Description

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description Experience in Shipping back office (FNA) industry Managing multi - geo delivery team Liaising with onshore / customer stakeholders at senior levels and build strong connects Good Understanding of Quality Management System and Good Communication skills, Excellent People Management Skills along with Feedback giving Skills and Ability to drive Quality Initiatives, Projects and Improvements,Accounts Payable & Accounts Receivable Background - 'End to End Processing' Conduct process documentation as per ISO standards Conduct & review sampling strategy in the team Escalation Management and ensure SLA / KPI adherence Drive & conduct process compliance, Periodic review of process volumes and capacity planning. Conduct base lining & analyze CTQs Conduct measurement system analysis. Proficiency in MS office application, Power BI and GDS Dashboarding skills. Experience in Handling Large Teams (150- 180 team members), along with AM's, DM's, TL's Experience in Transitioning Processes from onshore/ Client Site and preparation of SOPs. Process Discovery.Team-up with BBs / QAM’s to be a co-facilitator of projects/initiativesDrive open forums/best practice sharing sessions YB six sigma improvement project to be certified Exposure to Oracle and SAP tools is an added advantage. Successfully complete ISO training. Working on the product & helping the team to achieve deadlines. Provide timely reports, updates and system entries as required by the internal and external management. Understand and abide by the importance of discipline, punctuality & protocol Qualifications :Commerce Graduate / MBA Finance Qualifications Commerce Graduate / PG in Finance Qualifications College Graduate

Responsibilities

The role involves managing a multi-geo delivery team in the Shipping back office industry, ensuring adherence to SLAs and KPIs, and driving quality initiatives. Responsibilities also include process documentation, escalation management, and conducting periodic reviews of process volumes.