Senior Group Manager - Operati at WNS Global Services

Quezon City, National Capital District, Philippines -

Full Time

Start Date

Immediate

Expiry Date

08 Jul, 26

Salary

0.0

Posted On

09 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Corporate travel operations, Strategic leadership, Vendor management, Cost optimization, Process re-engineering, Stakeholder management, Data analytics, Risk management, Duty of care, Performance management, Digital transformation, SLA management, Six Sigma, Lean methodology, Budgeting, Forecasting

Industry

Business Consulting and Services

Description

Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS Philippines - Established in 2008, WNS Philippines has been delivering the full spectrum of BPM services – in customer interaction services, finance and accounting, research and analytics, technology solutions and industry-specific businesses for more than 10 years. With more than 8,000 employees spread across 11 sites located in 4 key cities, Quezon City, Pasig City, Muntinlupa City, and Iloilo City – WNS is one of the fastest growing centers in the country.Why Join Us?At WNS, our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is our pursuit to understand our client’s business, and create impactful solutions that can drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network.Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and enjoy wide variety of best in class benefits, Also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community. Job Description The Senior Group Manager – Corporate Travel Operations is responsible for leading and optimizing end‑to‑end corporate travel operations across multiple regions or business units. This role drives operational excellence, traveler experience, compliance, cost optimization, supplier performance, and digital transformation while managing large teams and multiple service lines.The position acts as a strategic partner to internal stakeholders (HR, Finance, Procurement, Risk, and Leadership) and external vendors (TMCs, airlines, hotels, technology providers) to ensure seamless, compliant, and cost‑effective travel operations.Key Responsibilities1. Strategic Leadership & GovernanceOwn and execute the corporate travel operations strategy aligned with business goalsDefine global/local travel operating models, governance frameworks, and performance metricsDrive standardization, scalability, and continuous improvement across regionsAct as escalation point for critical incidents, service failures, and traveler risk situations2. Operations ManagementLead end‑to‑end corporate travel operations including booking, ticketing, fulfillment, changes, cancellations, invoicing, and reportingEnsure 24x7 operational coverage where requiredManage SLAs, KPIs, productivity, quality, and cost efficiency across teamsOversee travel policy adherence and exception management3. Stakeholder ManagementPartner with internal stakeholders:Finance: cost control, billing accuracy, auditsProcurement: contracts, negotiations, supplier performanceHR & Business Leaders: traveler experience, mobility needsRisk & Security: duty of care, crisis responsePresent operational performance, insights, risks, and improvement roadmaps to leadership4. Vendor & Supplier ManagementManage Travel Management Companies (TMCs) and third‑party vendorsMonitor vendor SLA performance and conduct quarterly/annual business reviewsLead issue resolution, penalty enforcement, and contract complianceSupport sourcing and RFP processes for travel suppliers and technology platforms5. Cost Optimization & AnalyticsDrive travel spend optimization initiatives and savings strategiesUse MIS and analytics to identify trends, leakage, and improvement opportunitiesEnsure accurate reporting of travel spend, savings, and complianceSupport budgeting and forecasting for travel operations6. Process Excellence & TransformationLead process re‑engineering, automation, and digitization initiativesDrive adoption of online booking tools (OBT), expense systems, and mobile solutionsImplement best practices such as self‑service, straight‑through processing, and AI‑enabled supportChampion Lean, Six Sigma, or Continuous Improvement methodologies7. People Leadership & Capability BuildingLead and develop managers and large multi‑layered teamsDrive performance management, talent development, succession planningBuild a culture of accountability, customer centricity, and high performanceSupport hiring, onboarding, training, and competency development8. Compliance, Risk & Duty of CareEnsure compliance with company travel policy, regulatory requirements, and data privacy lawsOversee duty of care programs, traveler tracking, and emergency response protocolsWork with security teams on geopolitical, health, and safety risks affecting travelersKey Performance Indicators (KPIs)SLA and quality adherenceCost per transaction and productivity metricsTraveler satisfaction / NPSCompliance rate and policy adherenceVendor performance and savings deliveryOperational stability and risk response effectiveness Qualifications Graduate

Responsibilities

The Senior Group Manager is responsible for leading and optimizing end-to-end corporate travel operations across multiple regions. This role involves driving operational excellence, managing vendor relationships, and implementing digital transformation strategies to ensure cost-effective and compliant travel services.