Senior Group Manager - Operations Healthcare - REF87971Z - PH at WNS Global Services

Muntinlupa, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

06 Mar, 26

Salary

0.0

Posted On

06 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Client Interaction, Capacity Management, Contract Governance, Risk Management, Compliance, People Management, Employee Engagement, Transformation Opportunities, Budget Management, Hiring Approvals, Cost Management, Invoice Approval, Change Requests, Revenue Growth, Efficiency Improvement

Industry

Business Consulting and Services

Description

Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS Philippines - Established in 2008, WNS Philippines has been delivering the full spectrum of BPM services – in customer interaction services, finance and accounting, research and analytics, technology solutions and industry-specific businesses for more than 10 years. With more than 8,000 employees spread across 11 sites located in 4 key cities, Quezon City, Pasig City, Muntinlupa City, and Iloilo City – WNS is one of the fastest growing centers in the country.Why Join Us?At WNS, our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is our pursuit to understand our client’s business, and create impactful solutions that can drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network.Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and enjoy wide variety of best in class benefits, Also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community. Job Description Experience in US Healthcare Clinical Operations 1.Overall Operations Management - inventory, production review with Group Manager 2. Client interaction - work related & relationship to understand issues and opportunities 3. Capacity Management - forecasting / hiring 4. Contract Governance & Client Audits 5. BCP / Risk / Info Sec Management 6. Compliance both Client & WNS 7. leader management - 121, coaching etc 8. People Management & Overall Engagement levels to manage attrition 9. Preparing and Presenting WBR / MBR 10. HR interaction for support needed 11. Driving transformation opportunities in the process and identifying new ones 12. WNS Leadership Interaction & Reviews 13. LOC management - budgets and rewards 14. Employee Engagement budget and spend 15. MAC allocation / Deallocation - managing SU 16. Hiring approvals / cost management in terms of salary etc 17. Increments and Incentive 18. Invoices approval and submission to clients 19. Change requests ( currently not done but should be done) 20. Position the business for growth in new revenue generating capacities 21. Identifies areas of opportunities to reduce overall cost with increasing efficiency across the program. Qualifications Preferred (USRN/PHRN)

Responsibilities

The Senior Group Manager will oversee overall operations management, client interactions, and capacity management while ensuring compliance and governance. They will also drive transformation opportunities and manage employee engagement levels.