Senior Group Manager - Operations - Utilities at WNS Global Services

Cape Town, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

06 Mar, 26

Salary

0.0

Posted On

06 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Change Management, Effective Coaching, Commercial Acumen, Planning, Organizational Skills, MS Office

Industry

Business Consulting and Services

Description

Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community. Job Description Job Description The main purpose of this position as part of the senior management is to lead a team with specialist function. You are customer & client facing & strive to deliver excellent customer experience. You are accountable for designing, implementing & tracking a portfolio of improvement projects for your functional area .Key Responsibilities· Lead a team of operational leaders · Deliver contractual and commercial performance through cost and profitability management · Create a high-performing, highly-engaged team through modeling desired WNS leadership behaviours, effective coaching, performance management and recognition · Build excellent relationships both internally and externally at all levels · Ensure compliance to all relevant process and regulatory standards · Control and minimise costs · Drive continuous improvement and create value by delivering excellent customer experience Knowledge, Skills and Attributes: · Leadership · Change management · Effective coaching skills· Commercial acumen · Planning and organizational skills · MS Office at an advanced level Qualifications Grade 12/Matric · Proven track record of 5 years’ experience as senior operations manager · Experience in a contact center/BPO environment

Responsibilities

The Senior Group Manager is responsible for leading a team of operational leaders and ensuring excellent customer experience. They will also manage cost and profitability while driving continuous improvement initiatives.