Senior. Group Manager - Operations at WNS Global Services

Bangalore, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

0.0

Posted On

08 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

FinCrime, Banking, Stake Holder Management, PEP Screening, Negative News Screening, KYC, AML, Fraud Investigations, Operational Excellence, MS Office, Reporting, Compliance, Due Diligence, Investigations, Team Management, Communication

Industry

Business Consulting and Services

Description

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description Experience:● Manage large teams and hold accountability of Engagement Delivery● Primarily should have FinCrime experience and handling Banking clients● Accurate periodic Reporting & drive governance● End to End Stake Holder management ● Detailed Knowledge of PEP Screening/Negative News Screening/KYC/SOF/ML/CDD/EDD/Sanctions/Fraud Investigations● Understanding of Financial Crime Policies and Documentations, knowledge on basic banking terminologies, Onboarding/Compliance/AML/TM/KYC experience● Prior experience into managing people and teams across a 24/7 operation● Fundamental understanding of MS Office tools & Reporting● Assist in management of the work flow on a day-to-day basis, increasing operational quality/efficiency by providing improvement suggestion for front & back office support to all departments ● In line with set KPI and performance objective maintain 100% accuracy and error-free work● ACAMS/CFCS/ICA/CFE Certification or any other Financial Crime certifications, desirable Reporting To: General Manager● Overall experience of 10-14 years into Financial Crimes/CDD/EDD/Due Diligence/Investigations PEP Screening/Negative News Screening/AML/TM/KYC desirable ROLE REQUIREMENTSPlease note your job and role title may be changed subject to operational requirements.KeyAccountabilities Key Activities / Decision AreasAdherence to Regulations ✔ Follow banking regulations & guidelinesOperational ✔ Liaise with regulatory, legal and banking regulation as per requirement✔ Ensure that daily, weekly and monthly tick lists are effectively maintained and the commitments towards our internal and external customers are met according to Service Level Agreement (SLA’s)✔ Ensure all activities are carried out as per the agreed SLAs and in case of exceptions, beneficiaries are advised accordingly.✔ Manage the work flow efficiently with the resources available without compromising on the risk and services.✔ Ensure escalation of any identified risk and suggest and implement mitigating actions and controls to safeguard the financial institution✔ Ensure timely and effective communication is maintained with Internal as well as external customers taking utmost care in protecting the reputation of the financial institution✔ Identify risk and nature of issues and inquiries arising repeatedly. Ensure to escalate these identified risks to the Supervisor / Line Manager / Department Head within the Unit and be a part of the team designing the mitigating factors✔ Review periodically the staff job functions and ensure that all staff within the unit is fully aware of all the process which would facilitate job rotation✔ Maintain professionalism and effective communication with colleagues within the Unit and all other Departments ✔ Adhere to your individual duties and responsibilities and support the team to deliver service excellence✔ Ensure all staff are able to deliver the tasks assigned including on the job, technical & soft skill training and development✔ Ensuring all volumes, as expected are completed by end of the day✔ Volume – 100% of the target✔ Quality – As Specified by ClientWorking ✔ 24/7 environment✔ Weekend workingMaintain and Record Keeping ✔ Ensure that all documentation is up to date Qualifications Post graduation

Responsibilities

The Senior Group Manager - Operations will manage large teams and ensure engagement delivery while maintaining operational quality and efficiency. The role involves adherence to banking regulations, stakeholder management, and effective communication with internal and external customers.