Senior Group Manager - Operations at WNS Global Services

Nashik, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

0.0

Posted On

15 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Stakeholder Management, Client Management, Process Management, Team Management, People Development, Communication Skills, Analytical Ability, Business Acumen, Coaching, Transformation, Operational Excellence, Governance, Controls, SLA Delivery, Logistics, Automation

Industry

Business Consulting and Services

Description

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description Job Description – Senior Group Manager Shipping & Logistics OpsKey Role in the Shipping & Logistics Operations leadership team, responsible to drive business ensuring delivery within the SLAs with high emphasis on client management, high customer satisfaction, team efficiency and growth.The role needs a strategic Shipping & Logistics professional with excellent stakeholder management skills, high executive presence and ability to multi-task in a highly complex and fast evolving technology-driven BPM environment.Strong domain, client acumen is a must.Working experience with Shipping & Logistics in Back Office Environment Excellent communication skills and demonstrated client management experience with strong orientation to governance and controls.Client interaction-Excellent Client Management, aiming at excellent Voice of Customer (VOC) scores and basis interaction with the client help WNS gain further business and help ramp up.Process management-Responsible for management and coordination of overall operations, SLA delivery across all processes, quality and general administration for a very key client.Manage conference calls/other communication with the client and build a rapport with key client contacts.Team Management and People Development -Lead & motivate a team of Support and Operation Leaders and ensure their development through direct coaching/feedback wherever required, Support Learning and development initiatives, Coaching and counseling, staff motivation retention programs.Effectively implement rewards/recognition, appraisal & Incentive programs.Create cross-functional teams to encourage team building.Competencies/ Skill set:Experience working in milestone and deadline driven environment.Ability to influence leadership, work with people and drive towards common solutions and issue resolutions.Experience coaching team leaders and working teams in delivering their projects.Excellent communication and presentation skills.Good numerical and analytical ability.Proven business acumen.Farming, supporting new business initiatives.Internal co-ordination with Projects and US to meet SLA standards.Transitioning supportResponsible for ensuring the infrastructure utilization is done keeping in view the business requirements/new process migrations.Large people management role and ensure talent is developed and cultivated in WNS.Driving transformation via Consolidation/Harmonisation/Automations (incld. RPA/Power BI)QualificationsGradute Qualifications Graduate

Responsibilities

The Senior Group Manager is responsible for driving business in Shipping & Logistics Operations, ensuring delivery within SLAs while maintaining high client satisfaction. This includes managing overall operations, quality, and team development.