Senior Group Manager - Operations_PTP_REF85472F at WNS Global Services

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

0.0

Posted On

08 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Finance, Accounting, Operations, Performance Management, Client Management, Resource Optimization, Hiring, Training, Process Improvement, Analytics, Power BI, Team Management, Transition Management, SLA Adherence, Compliance, Productivity

Industry

Business Consulting and Services

Description

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description Brief Job Description: • Manage the team & responsible for performance reviews• Completely responsible for all the deliveries of the process & team• To be a face of management in front of client• To manage all internal issues related to infrastructure, technology, people, etc• Resource & infrastructure optimization• Hiring & training new resources• To work on RAG tracker & flag the EWIs• Handling all level escalations independently• Meet the customer expectations• Need to prepare various presentations required for different forums• Identify the process gaps & share with client to fix it• Review & sign off DPMs and FMEAsKey Accountabilities:1. Manage Finance & Accounting operations of Global Clients. Ensure high C-SAT and NPS for the Clients is maintained per organizational direction and targets.2. Responsible for smooth management of finance and accounting operations. Expertise in RTR, PTP, OTC function. . 3. Responsible for P&L of the Accounts 4. Responsible for the farming & hunting target for the Accounts5. Ensure 100% SLA adherence6. Ensure 100% compliance with internal controls and external controls.7. Ensure productivity commitments for the Accounts/ Clients are met.8. Have mind set of deriving Transformation and Continuous improvement agenda and program for the Accounts9. Experience and exposure in analytics , deployment of tools , Power BI, Dash Board, Query Management tool etc desirable. 10. Ensure people management. Driving Team bonding, managing the Managers and below bands efficiently.11. Hands on experience in managing transition of large deals needed. Qualifications BCOM

Responsibilities

The Senior Group Manager is responsible for managing finance and accounting operations for global clients, ensuring high customer satisfaction and adherence to service level agreements. This role includes managing a team, handling escalations, and driving continuous improvement initiatives.