Senior Group Manager - Process Training at WNS Global Services

Visakhapatnam, Andhra Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

27 Aug, 26

Salary

0.0

Posted On

29 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Corporate Management, People Management, Strategic Thinking, Data Management, Data Analysis, Knowledge Transfer, Training Operations, KPI Management, TNI/TNA Process, Process Improvement, Stakeholder Management, Training MIS, Mentoring, Automation, Digitization, TMC Experience

Industry

Business Consulting and Services

Description

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description Key Responsibilities:• New business Transition/Knowledge Acquisition , Transfer and Training BAU .• Work with the Training leads (Group Manager / Sr Group Manager) to ensure smooth running of training Operations • Attends meetings WBR /MBR within the program or with another department whenever necessary• Meet & Greet with New Hire Batches • EWS New Hire programs • Manage internal stake holders • Manage multiple teams and by providing by driving KPI • Manage training metrics and impact to business metric • TNI/ TNA process and make recommendations for process improvements • Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration • Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives• Analyzing data and suggesting measures towards improving revenue generation for the function• Maintain vertical hygiene by ensuring reports, data and documents are in place• Promote standardization by creating & maintaining Training documentation • Promote behavioral training programs and promote the programs in order to ensure maximum participation • Act as a mentor for the team and hold the team together by promoting an environment of learning and team work• Manage Training MIS for accounts • Ensure training documentation is in place and processes are followed • Look for opportunities to reduce people dependencies and move towards automation and digitization Accounts Supported:• TMCReports To: Sr.General Manager /General Manager – TrainingMust have skills : Corporate Management Experience /People management / Strategic thinking / data management and analysis Qualifications Graduate Travel/TMC experience preferred.

Responsibilities

Oversee training operations, including knowledge acquisition, transfer, and the management of training metrics and KPIs. Act as a consultant for operations to drive process improvements, automation, and behavioral training programs.