Primary Duties & Responsibilities
Lead and develop a high-performing team supporting multiple Accounts and provide exceptional quality assurance services to our clients
Drive & improve efficiency, leading to better operating margins with strong focus on governance, timelines and risk management
Predictive SLA monitoring & reporting
Provide thought leadership, creative solutions & leverage problem solving techniques to drive continuous improvement
Serve as an integral part of the enterprise ecosystem by participating in strategic projects, RFPs, Client visits
Digitalization of Quality Assurance Delivery – embed Digital tools to strengthen audit mechanism
Demonstrate Leadership Behaviors (e.g. Enterprise Thinking, Effective and Quick Decision Making, Making Collaboration Essential)
Foster a spirit of continuous learning & collaboration across teams

QUALIFICATIONS

Grade12/Matric
Graduates/ Post Graduate
Overall work experience of minimum 15 yrs.; minimum 8 yrs. experience in Quality
Lean Six sigma Black belt certified (Master black belt preferred)
Experience in automation of aspects of Quality function
Knowledge & experience of Agile methodology & demonstrate a digital mindset
Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset and WNS Values
Ability to work through unstructured problems, shifting priorities, multiple demands, ambiguity and rapid change

Please refer the Job description for details