Senior Group Manager - Transactional Quality at WNS Global Services

Quezon City, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

0.0

Posted On

15 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Lean Six Sigma Black Belt, Process Improvement, Robotic Process Automation, Business Acumen, Project Management, Communication Skills, Stakeholder Management, Transformation Projects, Analytical Skills, Coaching, Mentoring, Relationship Management, Due Diligence, Presentation Skills, Resilience, Lateral Thinking

Industry

Business Consulting and Services

Description

Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS Philippines - Established in 2008, WNS Philippines has been delivering the full spectrum of BPM services – in customer interaction services, finance and accounting, research and analytics, technology solutions and industry-specific businesses for more than 10 years. With more than 8,000 employees spread across 11 sites located in 4 key cities, Quezon City, Pasig City, Muntinlupa City, and Iloilo City – WNS is one of the fastest growing centers in the country.Why Join Us?At WNS, our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is our pursuit to understand our client’s business, and create impactful solutions that can drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network.Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and enjoy wide variety of best in class benefits, Also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community. Job Description Create and Drive Process Excellence Transformation Roadmap & Projects Help Client Organizations realize business objectives by driving Process Improvements, End to End Transformations, RPA, Analytics and other levers. Work closely with internal stakeholders and Client contacts to develop, co-create and lead their Transformation journey across multiple accounts. Coach and Mentor Transformation experts to deliver on contractual and non-contractual Improvement commitments. Liaise with Technology, Transitions, Capability and other internal functions to provide end-to-end solutions. Responsible for execution, closure and quantification projects for aligned accounts, in line with Client expectations. Drive contractual productivity, gap assessment, and work with Account leaders to address. Work collaboratively with teams to perform due diligence and work across design, development, testing phases for effective automation solution implementation Take responsibility for project activities including work estimation, planning, stakeholder management and project quality Skilled in due diligence exercises and identifying, analyzing, designing, developing, implementing and maintaining automation solutions for a variety of processes for a BPO/BPM organization Drive Quality Net Savings in the vertical. Drive VOC actionable across the team and maintain / improve scores. Drive inputs from VOC for improvements. Contribute and present in client/customer reviews/meetings. Creating various approaches, negotiating and fostering relationships with internal and external partners Skills required:- Lean Six Sigma Black Belt certification preferred but not mandatory. Relevant work experience in improving INSURANCE processes with leading BPM/BPO organizations Exposure to Robotic Process Automation (RPA) in BPO/ITES environment Business acumen and strong result orientation Excellent communication and project management skills Ability to create powerful presentations, business cases and white papers Very resilient and lateral thinking capability Strong stake holder and relationship management skills and dealing with senior executives Previous experience in leading transformation projects. Highly self-motivated, proactive and eager to develop new capabilities in evolving role Qualifications Graduate

Responsibilities

Create and drive process excellence transformation roadmap and projects to help client organizations realize business objectives. Coach and mentor transformation experts to deliver on improvement commitments while collaborating with internal and external stakeholders.