Senior Group Manager - Transactional Quality at WNS Global Services

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

19 Apr, 26

Salary

0.0

Posted On

19 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Management, Lean Six Sigma, Automation, Excel, Minitab, Power BI, ISO Standards, Agile Methodology, Analytical Skills, Risk Management, Statistical Analysis, Digital Tools, Collaboration, Coaching, Mentoring, Performance Metrics

Industry

Business Consulting and Services

Description

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description Manage 'Next-Gen' Shared Services Quality Organization by consistently 'Raising-the-bar' on service-delivery standards & enable low-risk & zero-surprises BAU· Sound Knowledge around London Market Llyod Insurance Domain· Drive & improve efficiency, leading to better operating margins with strong focus on governance, timelines and risk management· Deliver sampling and stratification strategy based on Compliance checks , Financial processes (volume & Value mix ) Errors, Customer priorities & Agent performance· Responsible for driving performance to meet all Quality metrics, including SLA baselining, predictive SLA monitoring & reporting· Effective deployment of RCA framework including communication, follow through & training· Responsible for robust documentation of quality standards as agreed with the client in alignment to TQ Playbook· Digitalization & mistake proofing in Quality Assurance Delivery – embed Digital tools to strengthen audit mechanism & control framework· Provide meaningful business insights to all stakeholders; in-depth statistical analysis, defects, exceptions and trends leading to performance enhancement & client experience· Ensure continued alignment of account to ISO standards through checks & audits· Foster a spirit of continuous learning & collaboration across teams – career development, coaching & mentoring Qualifications Graduate / Post Graduate· Overall work experience of minimum 8-10 yrs.; minimum 3-4 yrs. experience in Quality· Lean Six sigma Black belt certified· Experience in automation of aspects of Quality function· Working knowledge of Excel, Minitab & Power BI· Knowledge & experience of ISO, Agile methodology & demonstrates digital mindset· Should have analytical bent of mind along with lateral thinking.· Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset· Ability to work through unstructured problems, shifting priorities, multiple demands, ambiguity and rapid change

Responsibilities

Manage the Shared Services Quality Organization to enhance service delivery standards and ensure low-risk operations. Drive performance to meet quality metrics and provide insights for continuous improvement.