Senior Group Manager - Transformational Quality at WNS Global Services

Pune City, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

24 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reporting, Insights, Analytics, Continuous Improvement, SLAs, Risk Compliance, Six Sigma, Lean, VBA Automation, PowerBI, Tableau, Digital Dashboards, Process Transformation, Statistical Process Control, VOC, CSAT

Industry

Business Consulting and Services

Description

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description Drive reporting, insights, analytics and continuous improvement across multiple clients and locations. Own business / operational metrics for operations shop, be gatekeeper of metrics.Ensure adherence to defined SLAs, processes are compliant from risk perspective, continuous reduction in errors / customer comebacks, drive QDNA metrics [Brainwaves, Kaizen].Drive large Process Transformation initiatives leveraging Six Sigma, Lean and vba automation capabilitiesDrive digital dashboards using tools like PowerBI / Tableau etc., to enhance insights and analyticsDrive continuous improvement projects to improve process performance and / or generate QNS.Facilitate sharing of best practices from within and outside the organization and implement them.Driving VOC / CSAT / NPS actionable across the team and maintain/improve the scores.Take charge of internal meetings/client meetings/customer reviews/stakeholder meetings.Create and manage performance dashboards which depict business and ops metrics clearly.Can conceptualize and implement Statistical Process Control (SPC) principles in the process.Open to stretch if needed to meet team and organizational goals. Qualifications Experience: 9 year and AboveEducational Qualification: Any Graduate/Post GraduateSix Sigma Black Belt Certified is a must

Responsibilities

The role involves driving reporting, insights, analytics, and continuous improvement across multiple clients, ensuring adherence to SLAs and managing operational metrics as the gatekeeper. Responsibilities also include leading large process transformation initiatives using methodologies like Six Sigma and Lean, and developing digital dashboards for enhanced analytics.