Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

WHAT’S THE OPPORTUNITY?

We’re looking for a strategic and hands-on Senior Sales Enablement Manager to own the global enablement strategy for XDRs (SDRs & BDRs). Based in Chicago, you’ll report to the Senior Director of GTM Enablement and partner directly with our Director of Sales Development as a member of their leadership team.
This role is highly visible and critical to our success. You’ll shape how our sales development teams operate worldwide, ensuring XDRs across North America, LATAM, EMEA, and APAC have the training, coaching, and programs they need to generate pipeline, develop their skills, and scale a world-class function.

WHAT SKILLS DO I NEED?

• 7+ years of experience in sales enablement, sales development leadership, or related roles, with a strong focus on SDR/BDR/XDR organizations.
• Proven experience coaching managers and reps, with a track record of improving skills and driving performance outcomes.
• Deep understanding of sales development motions, including prospecting, pipeline creation, and SDR-to-AE handoff best practices.
• Ability to build global strategies and scale them effectively across multiple regions.
• Strong communication, facilitation, and presentation skills, with executive presence to influence at senior levels.
• Proven ability to work cross-functionally and deliver measurable business impact.
• Familiarity with CRM systems (e.g., Salesforce) and sales enablement tools/platforms.

BONUS SKILLS & ATTRIBUTES

• Experience working across multiple regions and adapting programs to different markets.
• Background in frontline sales or sales development, with direct knowledge of SDR/BDR day-to-day challenges.
• Strong program management skills, balancing strategic planning with operational execution.
• Data-driven mindset, with the ability to analyze performance trends and translate them into actionable enablement initiatives.
• Passion for developing talent and shaping the career paths of early-stage sales professionals.

Please refer the Job description for details