Senior Guest Services Manager at coborns

Houghton, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jul, 26

Salary

0.0

Posted On

14 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Team supervision, Staff training, Coaching, Customer service, Front-end operations, Cash management, Bookkeeping, Conflict resolution, Performance management, Operational oversight, Communication, Problem solving, Time management, Retail management

Industry

Retail Groceries

Description

Overview Join our team as our Senior Guest Services Manager (Customer Service/Front End Department Manager). We're on the search for someone who is passionate about providing leadership and direction to the front-end team while maintaining high standards of guest service throughout the front-end operations. This position is responsbile for the ongoing supervision, training, coaching and development of all front end team members including cashiers, baggers, cart pushers, customer service desk team members, and self-checkout representatives. With your Guest Services Manager as your assistant, you'll oversee the successful operation of the front end department including cash registers, bookkeeping, parcel pickup, cart room, click and collect, and parking lot areas. What's In It For Me? Our remarkable employees are at the heart of everything we do. At Coborn’s, we’re committed to creating a supportive and rewarding workplace—one that offers a vibrant, team-oriented environment, ongoing career growth, and meaningful benefits. As an employee-owned company, we believe in investing in our people and their futures. We’re proud to offer a variety of benefits to both our full-time and part-time employees, including: 10% employee discount on grocery items, with additional franchise-specific discounts available at company owned Ace Hardware, Caribou Coffee, Erbert and Gerbert’s, and Pet Supplies Plus locations. Get Paid Daily with DailyPay – for employees who would like access to their pay before payday, we offer this great benefit! Paid Time Off (PTO/Vacation) Paid Floating Holidays & time and a half (1 ½) paid for hours worked on a company-recognized holiday! Sunday Premium Pay – an extra $1 per hour for hours worked on Sundays (some exclusions apply) Paid Military Leave Employee recognition programs with monetary rewards including in-store vouchers, years of service, and employee of the month Employee Health & Wellness Programs, Challenges and Resources – to assist our team members in living a life of wellbeing! Employee Assistance Program (EAP) – unlimited phone access to legal, financial, and work-life services and up to five free in-person counseling sessions, per situation/issue, per year Access to a national discount marketplace for travel, electronics, auto/home insurance , entertainment and more! Tools, resources and opportunities for career growth and development 401(k) plan options – we also match up to 20% of the first 5% contributed Participation in our Employee Stock Ownership Program (ESOP) – yes, we’re employee-owned! Our team members benefit from the success of the company through this company-sponsored benefit! Education benefits including tuition discount and scholarship programs Additional Voluntary Benefits – such as vision, accident and critical illness insurances If you’re hired or promoted into a full-time position with our company, you will also be eligible for: Medical & Dental Insurance, Health Savings Account (HSA), Flexible Spending Account (FSA), Tuition Reimbursement, Adoption Reimbursement, Paid Family Caregiver Leave, as well as company-sponsored Term Life Insurance, Accidental Death & Dismemberment Insurance, and Short-Term & Long-Term Disability Insurance! Qualifications Must be at least 18 years of age; Previous retail/customer service experience preferred We believe that building a team of people with different backgrounds, beliefs, experiences and perspectives inspires fresh thinking and opens us up to new possibilities. We are an EEO/AA Employer - All qualified individuals, including minorities, females, veterans and individuals with disabilities are encouraged to apply. Pay Range USD $19.00 - USD $30.00 /Hr. Company Introduction Are you friendly, dependable, and passionate about working with people? At Coborn’s, Inc., we love serving our guests, supporting our communities, and helping our team members grow their careers. If you’re looking for a place where you can build a future while making a positive impact every day, we’d love to talk to you about joining our team! Coborn's, Inc. is a fast-growing, employee-owned grocery retailer proudly serving communities across the Midwest. Our family of grocery stores includes Coborn's, Cash Wise Foods, Marketplace Foods, Hornbacher's, Tadych’s Marketplace Foods, Sullivan’s Foods, and Kessler’s. We offer our guests an elevated shopping experience—both in-store and online—focused on freshness, value, and convenience. Guided by our company vision to inspire happiness, healthy living, and simplicity, this principle has fueled our growth for more than 100 years and is at the heart of everything we do. Coborn’s, Inc. also owns and operates liquor stores under the Coborn’s Liquor, Cash Wise Liquor, Andy’s Liquor, and Captain Jack’s brands. In addition, we operate fuel kiosks and convenience store locations under the Little Dukes and Coborn’s Express names. Many of our grocery stores also feature full-service pharmacies to support the health and wellness of our guests. We manage a variety of other retail businesses in markets where the fit is right, including Ace Hardware, Country Floral Gifts & Greenhouse, Caribou Coffee, Dunn Brothers Coffee, Erbert and Gerbert’s, Godfather’s Pizza, and Pet Supplies Plus. To support our diverse retail operations, we operate our own central bakery, fresh foods commissary, and grocery warehouse and distribution center.

Responsibilities

The Senior Guest Services Manager is responsible for providing leadership and direction to the front-end team while maintaining high standards of guest service. This role oversees daily operations including cash registers, bookkeeping, and the supervision and development of all front-end staff.