Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

WHAT’S THE OPPORTUNITY?

We are looking for a Senior HCM Program Manager with a strong background in HR systems, specifically Workday, to join our People team and drive operational excellence across our teams. This role is a unique opportunity to shape the way we leverage Workday to streamline processes for Recruiting Ops, People Ops, Compensation, and other key teams, ensuring efficient, scalable, and user-friendly systems and processes. Operational excellence in this context means creating systems and workflows that reduce manual effort, minimise errors, and empower teams to focus on strategic work by leveraging Workday’s capabilities to their fullest potential. The scope of this role will encompass the full breadth of the hire-to-retire business process, ensuring alignment across all stages of the employee lifecycle. By aligning and prioritising needs across the People organisation (as internal stakeholders) and Finance (as an external stakeholder with dependencies on People), you’ll ensure that Workday becomes a cornerstone for data-driven decision-making, compliance, and improved employee experiences. You’ll also play a critical role in defining and maintaining a cohesive Workday roadmap in collaboration with our People Systems team.

WHAT SKILLS DO I NEED?

• Strong functional knowledge of Workday and understanding of broader people processes.
• 6 - 8 years experience working with cross-functional teams and key stakeholders, including People Ops, Recruiting, Compensation, Finance, and IT.
• Excellent program management skills, with a proven ability to prioritise and execute multiple initiatives involving many stakeholders with competing priorities.
• Strong analytical and problem-solving abilities to translate operational needs into system solutions.
• Exceptional communication, collaboration and influencing skills to align diverse stakeholders and ensure clarity across teams.

BONUS SKILLS & ATTRIBUTES

• Previous experience in a similar role within a fast-paced, scaling organisation.
• Familiarity with Workday’s advanced modules
• Background in People process improvement and operational streamlining

Please refer the Job description for details