Job Title: Help Desk Analyst (Onsite)
Location: Richmond, VA 23219
Duration: 3 Months+
Pay Rate: $25/hr on C2C / 1099 all inclusive OR $20/hr on W2
Interview Process: Web Cam Interview Only
Job Overview
We are seeking an innovative Help Desk / Desktop Support Specialist to provide exceptional customer service and technical support to end users. This role will focus on troubleshooting and resolving hardware, software, and connectivity issues while ensuring a secure and efficient technology environment.

Key Responsibilities

• Provide hands-on support for desktops, laptops, tablets, printers, scanners, and monitors.
• Troubleshoot issues related to Microsoft Office applications and operating systems (Windows 10/11).
• Support remote users with connectivity and application issues.
• Maintain an accurate inventory of software and hardware assets.
• Assist with hardware refresh processes to ensure timely upgrades.
• Provide security for file shares and other applications.
• Use help desk ticketing systems to track, resolve, and document issues.
• Collaborate with team members to deliver high-quality support and meet deadlines.
• Communicate effectively with staff at all organizational levels.

Required Qualifications

• 3+ years of help desk and desktop support experience.
• Hands-on experience supporting PCs, laptops, tablets, and peripheral devices.
• Strong knowledge of Microsoft Windows 10 and 11.
• Proficiency with Microsoft Office 365 applications.
• Experience supporting remote users.
• Basic understanding of computer networking.
• Strong troubleshooting skills with the ability to resolve technical issues quickly and thoroughly.
• Excellent communication, customer service, and organizational skills.
• Ability to work independently or as part of a team, manage multiple priorities, and meet deadlines.

Preferred Qualifications

• Experience supporting Xerox multifunction hardware.
• Familiarity with VITA systems or processes.
• HP and/or Dell hardware certification.
• CompTIA A+ certification.

• Provide hands-on support for desktops, laptops, tablets, printers, scanners, and monitors.
• Troubleshoot issues related to Microsoft Office applications and operating systems (Windows 10/11).
• Support remote users with connectivity and application issues.
• Maintain an accurate inventory of software and hardware assets.
• Assist with hardware refresh processes to ensure timely upgrades.
• Provide security for file shares and other applications.
• Use help desk ticketing systems to track, resolve, and document issues.
• Collaborate with team members to deliver high-quality support and meet deadlines.
• Communicate effectively with staff at all organizational levels