POSITION SUMMARY

We are seeking a highly skilled and customer-focused Senior Help Desk Technician to provide advanced technical support and lead automation efforts within our IT operations. The ideal candidate will possess strong troubleshooting expertise, deep Microsoft 365 knowledge, and experience with Accounting Software. This role will initially require 100% onsite presence for the first six months of employment to ensure seamless integration with our IT infrastructure and end-user environment.

EDUCATION & EXPERIENCE

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
• 4–6 years of IT support experience, with at least 2 years in a senior or lead role.
• Hands-on experience with CCH pfx Engagement, GoFileRoom, and QuickBooks strongly preferred.

TECHNICAL SKILLS

• Advanced proficiency in Microsoft Word and Excel (including formulas, pivot tables, and macros) is a huge plus.
• Experience with the Microsoft 365 suite of applications (Teams, Outlook, SharePoint, Word, Excel).
• Experience with scripting languages such as PowerShell or Python to support automation.
• Strong knowledge of Windows operating systems.
• Strong understanding of networking principles, including IP configurations, DNS, DHCP, VPNs, and troubleshooting basic network connectivity issues.

SOFT SKILLS

• Strong communication and problem-solving abilities.
• High attention to detail with excellent organizational skills.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Work well as part of a team, offering support and knowledge-sharing.

PHYSICAL REQUIREMENTS

• Ability to lift up to 40 lbs. of equipment.
• Frequent movement within the office to provide in-person support.