WHY RMB CAPITAL?

RMB Capital Management, LLC is a rapidly growing Chicago-based investment advisory firm with $9.50 billion in assets under management. We are seeking a Senior Help Desk Technician to join the team in our Chicago, IL office.
At RMB Capital, we are committed to building relationships and making a difference. We regularly appreciate our employees who demonstrate our values. We host monthly events including themed happy hours to give our employees the opportunity to build relationships by getting to know each other.

We are passionate about enriching the lives of our teammates, our clients, our partners, and the communities in which we live and work. Our values are:

• Do the Right Thing
• Invest in Relationships
• Never Settle
• Leave No Stone Unturned
• Get It Done

We are actively committed to the personal, professional, and financial growth of each other. We believe there is no greater accomplishment than knowing that at the end of the day, we are making a difference.
RMB has grown dramatically since its founding in 2005 to be counted among Barron’s Top 50 Independent Registered Investment Advisors (RIAs) globally. Our businesses include wealth management, family office services, asset management, and retirement plan consulting. Our headquarters are in Chicago, Illinois. We have offices in Chicago, Illinois, Denver, Colorado, Lake Forest, Illinois, Milwaukee, Wisconsin, Minneapolis, Minnesota, Oakbrook Terrace, Illinois, St. Joseph, Michigan, and Washington D.C.

EXPERIENCE AND EDUCATION

• BA/BS in Information Technology or other technical degree program
• Five or more years of experience in a help desk or service desk role in a fast-paced environment
• Exceptional communication skills, with strong focus on customer service
• Quick thinking, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills

ABOUT THE ROLE

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of meeting client’s unique investment and retirement goals. We are looking for a candidate that is inspired by our values and motivated to help people achieve their investment, financial, and life goals.
The Senior Help Desk Technician manages, troubleshoots, and resolves technical and procedural issues for internal users in an efficient and timely fashion. The Senior Help Desk Technician services our internal users over the phone, in person and through remote connectivity software.

RESPONSIBILITIES

• Manage the hardware and software deployment, maintenance and upgrades of desktop PCs, peripherals, and laptops
• Provide technical and procedural support to users including file permissions, folder permissions, account permissions, security groups, password resets/unlocks, network connectivity, VPN, and remote desktop
• Maintain accurate asset inventory system that includes scanning and tagging technology assets
• Facilitate technology orientation and ongoing technology training for internal employees
• Investigate and troubleshoot complex tickets, and maintain accurate and detailed records in ticket management system
• Recommend and implement process improvement across the department to ensure we are efficient, consistent, and accurate
• Provide technical support and assistance for office moves, relocations and new office openings
• Demonstrate flexibility with projects and inquiries with the ability to manage multiple projects and to establish priorities with minimal supervision
• Build and maintain strong relationships with other departments and users in remote offices
• Be willing to provide after-hours support in emergency cases
• Be willing to work on other projects as assigned by the manager