Senior Horizontal Solutions Manager at ServiceNow

Amsterdam, North Holland, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

26 Apr, 26

Salary

0.0

Posted On

26 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

GTM Strategy, Customer Engagement, Operational Excellence, Cross-Functional Collaboration, Analytical Skills, Communication Skills, Storytelling Skills, SaaS, Cloud Technology, Enterprise Technology, Innovation, Market Trends, Stakeholder Engagement, Advisory, Feedback Loops, Business Operations, Continuous Improvement

Industry

Software Development

Description

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description As the GBS Executive Advisor for EMEA North, you will play a pivotal role in driving the execution of go-to-market (GTM) strategies for the GBS portfolio tailored for your region. Reporting directly to the Global Head of GBS GTM, you will champion CXO customer engagement and ensure operational excellence through regionalized activation and measurable impact. This role is ideal for a results-oriented leader with a passion for customer-centricity, AI-driven innovation and cross-functional collaboration. Key Responsibilities Activate Global GBS GTM strategy for EMEA North by leading the immersion and activation of initiatives within distinct regional beats, driving scalable and consistent execution across teams and external partners, to maximize pipeline generation, progression, and new net annual contract value (NNACV) and sustainable growth for the region. Establish regular operating cadence with Field leaders to align business objectives, target account lists and execution plans. Engage directly with a broad set of CXO customers, focused on Head of GBS persona, ensuring their needs are understood and met. Foster strong relationships and drive adoption and evangelism through practitioner-led advisory and feedback loops. Design and execute scalable engagement models that reach multiple customers simultaneously, maximizing impact and pipeline generation. Elevate, simplify, and transform GBS messaging in partnership with the Marketing and Industry teams, ensuring clarity and impact across all channels in the region. Measure, analyze, and refine business KPIs and Regional OKRs to track performance and drive continuous improvement. Provide actionable insights to leadership and stakeholders. Stay ahead of market trends, competitive shifts, and emerging technologies to inform AI-native GBS GTM strategy and positioning. Represent the company at industry events, panels, and executive forums. Foster a culture of innovation, collaboration, and continuous improvement. Qualifications Practitioner experience in GBS, shared services or operations roles is strongly preferred. 7+ years of experience in GTM strategy, business operations, or customer success, with at least 3 years in a senior role. Proven track record of driving strategic initiatives and operational execution in complex, matrixed environments. Deep experience engaging with senior stakeholders and influencing executive decision-making. Strong analytical, communication, and storytelling skills. Experience in SaaS, cloud, or enterprise technology preferred. MBA or equivalent advanced degree is a plus. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: EMEA - Europe, Middle East and Africa Work Persona: Flexible or Remote

Responsibilities

Drive the execution of go-to-market strategies for the GBS portfolio in the EMEA North region. Engage with CXO customers to ensure their needs are met and foster strong relationships.