Senior Housing Manager at Home Group

, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

27 Sep, 26

Salary

37394.0

Posted On

29 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Income Collection, Housing Management, People Management, Financial Inclusion, Arrears Management, Housing Law, Data Analysis, Customer Service, Leadership, Coaching, Welfare Reform Knowledge, Credit Control

Industry

Non-profit Organizations

Description

Senior Housing Manager Salary £37,394 per annum plus 34 days leave, rising to 39, and a health cash plan. Temporary (until end of March 2027), full time (37.5 hpw), flexible working Home based role - covering patches cross Hertfordshire, Cambridgeshire, Essex and Bedfordshire We can’t offer a CoS for this role Home, a place where you belong You have a fantastic opportunity for you to join our awesome income collection team working alongside another Senior Housing Manager. You will be managing a team of skilled income housing managers and finance inclusion partners. As our Senior Housing Manager, through visibility, engagement with customers and proactivity on our estates, you’ll really get to get to know our communities. This is the perfect job for you if you like variety and delivering excellent services to our customers and communities. What you’ll do You’ll lead on excellent delivery of a range of day-to-day activities and manage income collection, recovery and management of financial inclusion and developing effective processes and procedures in the context of changing customers’ needs, regulatory requirements and best practice and identify regional trends You will lead on work with the financial inclusion partners to help customers who need support with their income. You will lead on work with the Income housing managers on specific campaigns to reduce arrears, such as targeted work with customers in a locality, or where there is an increase in returned direct debits You’ll work collaboratively with colleagues working in the patches, colleagues across Central Region, customers, Partners and External agencies to achieve best outcomes for customers and Home Group. You will manage the impact of welfare reform provisions, ensuring on going efficient and effective advice and support service to customers to manage risk on rent income levels. You will provide active and effective leadership, guidance, coaching and supervision and support to colleagues you are directly responsible for. Why join us You’ll have space to use your judgement and lead in a way that feels human and practical. You’ll flex both your housing knowledge and leadership skills, while shaping income services that really matter to customers. With trust, flexibility, and support to grow, this role lets you build confidence and influence at the same time. Be part of one of the UK’s Great Places to Work! You have Worked in housing before and understand income collection, housing management, housing law and in an ideal world, universal credit and leasehold and shared ownership too! Ability to collect and prepare and analyse information and reports with appropriate detail, clarity and evidence for management use. Experience in the delivery of income recovery/arrears management/credit control utilising broader holistic approaches to maximising income and reducing incidence of arrears passionate about delivering excellent customer service and have a genuine desire to help your customers. The people skills to take others with you, to help others grow as well as the confidence to challenge behaviours misaligned to our values. Experience of people management. Stronger together We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! The practical bits You will work Monday to Friday but there is flexibility in the hours you work. You will be home based but required to support work across the central region and will need a car for travel. You will work mainly at home, but you will be required to attend in person training and meeting and may be attend Court on occasions. You need an Enhanced with barring list DBS check (we pay) You will need a vehicle insured for business purposes to get from A to B. The great news is that we’ll pay your mileage! What’s in it for you? 34 days leave, rising to 39 (this includes bank holidays and a “me day”) and the option to buy 5 more each year 2 paid volunteering days each year Matching pension contribution (up to 7%25 and life insurance of 3x basic salary) 800+ discounts on shops, holidays, days out, tech and more Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support Find out more Click APPLY NOW to see our Senior Housing Manager Job Description find out about us, for help to apply and for all our benefits. Roles can close early, so don’t wait. For reasonable adjustments email recruitment@homegroup.org.uk.

Responsibilities

Lead the income collection and recovery team to manage rent arrears and financial inclusion processes. Provide leadership, coaching, and supervision to housing managers while collaborating with external agencies to improve customer outcomes.