GOFYNION LLEIAF / MINIMUM REQUIREMENTS:

• Profiad mewn un neu fwy o’r canlynol: rhyddhau a dyrannu tai, casglu incwm / cefnogi rhagflaenau, rheoli ystadau, neu fynd i’r afael â phryderon trigolion
• Sgiliau cyfathrebu, negodi, a threfnu cryf
• Ymroddiad i ymarfer cynhwysol a darparu gwasanaeth cwsmer o ansawdd uchel
• Experience in one or more of the following: voids and allocations, income collection/arrears support, estate management, or addressing resident concerns
• Strong communication, negotiation, and organisational skills
• Commitment to inclusive practice and delivering high-quality customer service

BYDDWCH YN FFYNNU YN Y RÔL HON OS / YOU WILL THRIVE IN THIS ROLE IF YOU:

• Adeiladu ymddiriedaeth yn gyflym a darparu gwasanaeth rhagorol wyneb-yn-wyneb i gwsmeriaid
• Cymysgu empathi â phenderfynoldeb i gyflawni canlyniadau cadarnhaol
• Rheoli llwyth gwaith prysur, amrywiol tra’n cadw’n hyblyg ac yn dawel
• Cymryd dull canolbwyntiedig ar y person, gan gefnogi trigolion tra’n amddiffyn buddiannau ClwydAlyn
• Build trust quickly and provide excellent face-to-face customer service
• Balance empathy with firmness to achieve positive outcomes
• Manage a busy, varied workload while staying flexible and calm
• Take a person-centred approach, supporting residents while protecting the interests of ClwydAlyn