JOB SUMMARY

This role will be part of our Global Client Services team and will working closely with HR partners, Legal, and various leaders across the business on investigations. Serving as a primary point of contact responsible for partnering with and guiding managers, HR Business Partners, and colleagues on escalated performance issues, complex employee concerns, and investigations, this role will partner with other HR and cross functional teams to help utilize ER data and metrics analysis proactive partner to the business by forecasting and identifying issues in advance.

QUALIFICATIONS

• 5+ years Investigations or HR generalist experience preferred with a focus on Investigation and Employee Relations
• Demonstrated experience leading complex situations, creative problem-solving and strong influencing skills in a matrixed environment. Must have exceptional judgement and discretion
• Strong understanding of complex employee related policy or process (e.g. relations experience with issues specific to performance management and leaves of absence
• Coaching and counseling at manager and employee level experience required
• Experience conducting workplace investigations, demonstrating effective listening, probing and investigatory skills with the ability to synthesize data, identify root problems/causes, and recommend actions to resolution in partnership with Legal
• Record of building strong relationships, based on trust and credibility
• Ability to lead and make decisions independently
• Experience supporting multiple organizations and HR partners preferred
• Ability to meet deadlines, run shifting priorities
• Excellent verbal and written communication skills required
• User level knowledge of HR Systems is critical – Workday experience a plus
• Facilitation skills desired
• Bachelor’s degree in HR or related business field preferred

• Lead and complete investigations into employee concerns in a through, impartial, and timely manner
• Lead and facilitate resolution of escalated employee relations issues (to assist employees and managers in creating a productive, engaging work environment
• Documenting findings, providing updates and recommendations of next steps to a variety of stakeholders, including up to the Executive level
• Compile and analyze data to help provide relevant feedback and insights to the business
• Assist in policy implementation and interruptions as needed
• Counsel and advise peers and stakeholders on employee issues
• Assist as needed with development and deployment of investigations & employee relations training
• Assess employee performance challenges or development needs, recommend solutions, and coach managers on effectiveness
• May communicate and coach managers in team effectiveness and leadership development
• May collaborate with the business and serve as key lead on reporting, analysis and insights as key HR programs, such as our pay and performance review process and employee engagement survey
• May partner with our Centers of Excellence: Talent Management, Talent Acquisition, Rewards, and HR Operations to deliver programs and execute on HR plans
• Offer COVID triage support and support return to work protocols