COMPANY DESCRIPTION/ BUSINESS UNIT

Job Title: Senior HR Business Partner
Contract: Full Time/ Permanent
Location: Basingstoke (Hybrid Working - 3 office days per week)
Think the AA is just about roadside assistance? Think again.
For over a century, we’ve been evolving and adapting. Today, as the nation’s leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a Senior HR Business Partner means you’ll play a crucial role in our success and be part of this exciting motoring journey. #LI-SJ1 / #LI-Hybrid

THIS IS THE JOB

We’re looking for a dynamic and commercially focused Senior HR Business Partner for our Roadside Services business areas. This is a high-impact, generalist role where you’ll shape and deliver strategic HR initiatives across a number of business units including Business Services (B2B) Consumer (B2C) and our Service, Maintenance and Repair business, spanning sites in London, Basingstoke, Melton Mowbray and Oldbury.
You’ll need to hit the ground running, be action oriented and adaptable; with an ability to manage multiple priorities across a range of projects and initiatives. You’ll act as a trusted advisor and change agent, partnering with senior leaders across commercial and operational functions, you’ll drive strategic HR initiatives that support business transformation, enhance employee engagement, and build organisational capability.
Working closely with HR specialists in our Centres of Excellence, you’ll deliver pragmatic, business-aligned solutions while navigating complex people matters with confidence and care.

CAPABILITY, KNOWLEDGE AND EXPERIENCE:

• Proven experience in generalist HR Business Partner roles, ideally within a large, complex organisation.
• Skilled at influencing and building trust with senior stakeholders to drive meaningful business change.
• Strong commercial acumen with the ability to balance business, customer, employee, and brand priorities.
• High emotional intelligence with the ability to navigate and resolve sensitive or complex issues.
• In-depth knowledge of HR best practices and employment law, with a practical approach to partnering with leaders.
• Demonstrated success in delivering HR initiatives on time and within budget.
• Experience managing HR-related projects and working in fast-paced, evolving environments.
• Confident communicator with excellent written, verbal, and facilitation skills.
• Experience working with trade unions and building constructive relationships.
• Familiarity with regulated environments (e.g., SMCR, FCA) is desirable.

EDUCATION AND QUALIFICATIONS:

• Professional CIPD qualification

Please refer the Job description for details