Senior HR Shared Services Support at Microsoft

Ciudad de México, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

26 Feb, 26

Salary

0.0

Posted On

28 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Human Resources, Data Management, Customer Support, Process Management, Vendor Management, Documentation, Training Materials, Data Privacy, Problem Solving, Bilingual, Performance Metrics, Policy Implementation, Employee Support, Data Integrity, Compliance, Communication

Industry

Software Development

Description

Supports employees and managers by responding to inquiries and performing transactions. Supports testing to ensure updates and changes are successfully implemented. Contributes to the creation of training materials on how to use Human Resources shared services, platforms, and tools for employees and managers. Participates in the implementation of new policies or processes by sharing input and/or suggestions based on employee feedback. Works with and coordinate with vendors to ensure processes are correctly followed. Data Management Inputs employee data into Human Resources Information (HRIS) database and/or documents activities as requested. Supports and/or manages bulk uploads, ensuring data quality, controls, and reviews. Enters data and reviews data input to ensure accuracy. Identifies and reports discrepancies or issues in data administration to senior team members or team lead. Protects data privacy and adheres to confidentiality requirements. Troubleshoots and reports issues or risks related to data integrity, security, and privacy and recommends needed fixes. Works with team members to identify relevant factors related to the issue. Performs planned data audits, as needed. Documentation Uploads employee records into the Record Centre when performing data transactions. Reviews documents and reports related to employee records in Human Resources processes (e.g., new hire on-boarding, compensation, termination) and verifies their accuracy. Participates in information-gathering sessions with subject matter experts and stakeholders to understand reporting requirements. Documents and updates processes, desk-top procedures, and knowledge-based content as requested. Documents and updates in a timely manner. Provides input for change on knowledge base content to the team lead. HR Central Services Customer Support Supports employees and managers by responding to inquiries and performing transactions. Addresses inquiries by researching policies and procedures as needed. Triages inquiries to the appropriate queue. Act as subject matter experts for country-specific topics (e.g., processes, compliance laws, policy updates). Supports testing to ensure updates and changes are successfully implemented. Contributes to the creation of training materials on how to use Human Resources shared services, platforms, and tools for employees and managers. Learns the end-to-end service model. Process Management Participates in the implementation of new policies or processes by sharing input and/or suggestions based on employee feedback. Reviews own performance metrics target and identifies opportunities for improvement. Shares input and raises opportunities for improvement to manager. Supplier/Vendor Management Works with and coordinates with vendors to ensure processes are correctly followed. Sends information/receive information from vendors to process queries. Acts point of contact for vendor's management to coordinate and document issues (e.g., sick/vacation time). Bachelor's Degree in Human Resources (HR), Business, or related field AND 2+ years work experience in HR operations, HR, or related field OR equivalent experience Proficiency with english and spanish skills Master's Degree in Human Resources (HR), Business, Operations, or related field OR Bachelor's Degree in Human Resources (HR), Business, Operations, or related field AND 3+ years work experience in HR operations, HR, or related field OR equivalent experience. Experience on handling and descalating complex conversations over the phone. Technical and HR background desireable.

Responsibilities

The Senior HR Shared Services Support role involves responding to employee and manager inquiries, performing transactions, and ensuring data accuracy in HR processes. Additionally, the position includes contributing to training materials and participating in policy implementation based on employee feedback.