Senior HR Specialist at Palmpay Limited

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Full Time

Start Date

Immediate

Expiry Date

11 Jul, 26

Salary

0.0

Posted On

12 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Talent acquisition, Employee relations, Performance management, HR operations, Compliance, Workforce planning, Recruitment, Employee engagement, Onboarding, Payroll coordination, Benefits administration, Stakeholder management, Change management, Conflict resolution, Microsoft Office, HR systems

Industry

Financial Services

Description

Senior HR Specialist Location: Ouagadougou, Burkina Faso Department: Human Resources About PalmPay PalmPay is a leading fintech company focused on delivering innovative digital financial services to individuals and businesses across emerging markets. With a growing presence across Africa, PalmPay provides secure, reliable, and user-friendly solutions for payments, transfers, and financial management, driving financial inclusion and economic empowerment. Role Summary The Senior HR Specialist will be responsible for driving and executing core HR functions in PalmPay Burkina Faso, including recruitment, employee relations, performance management, compliance, and HR operations. This role requires a hands-on HR professional who can balance operational excellence with strategic HR support, ensuring alignment with business objectives and local regulatory requirements. Key Responsibilities 1. Talent Acquisition & Workforce Planning Partner with business leaders to understand hiring needs and workforce plans Drive end-to-end recruitment for all roles within the Burkina Faso office Implement effective sourcing strategies and ensure timely hiring delivery Support employer branding and talent pipeline development 2. Employee Relations & Engagement Act as the primary HR point of contact for employees Manage employee relations issues, ensuring fair and consistent resolution Drive employee engagement initiatives and foster a positive work culture Support onboarding and integration of new hires 3. Performance Management & Capability Development Implement and manage performance management processes (KPIs, appraisals) Support managers in goal setting, performance reviews, and feedback processes Identify training and development needs and coordinate learning initiatives Drive continuous improvement in team capability and productivity 4. HR Operations & Administration Oversee day-to-day HR operations including employee records, documentation, and HR systems Ensure accurate and up-to-date employee data management Support payroll coordination and benefits administration 5. Compliance & Policy Implementation Ensure compliance with local labor laws and statutory requirements in Burkina Faso Implement and enforce company HR policies and procedures Support audits and maintain proper HR documentation Liaise with external bodies (e.g., regulatory agencies, consultants) where required 6. Stakeholder Management & HR Business Partnering Collaborate with department heads to align HR initiatives with business needs Provide HR insights and advisory support to leadership Contribute to organizational development and change management initiatives Requirements & Qualifications Bachelor’s degree in Human Resources, Business Administration, or related field 5–8 years of progressive HR experience, preferably in fintech, banking, or a fast-paced environment Strong experience in recruitment, employee relations, and HR operations Good knowledge of Burkina Faso labor laws and HR best practices Professional HR certification (e.g., CIPM, SHRM, HRCI) is an added advantage Proficiency in Microsoft Office tools and HR systems Key Skills & Competencies Strong interpersonal and communication skills High level of integrity and confidentiality Problem-solving and conflict resolution ability Strong organizational and multitasking skills Stakeholder management and influencing skills Ability to work independently and in a dynamic environment What Success Looks Like in This Role Timely and high-quality hiring delivery across roles Positive employee experience and strong engagement levels Effective performance management and capability development Full compliance with labor laws and internal policies Strong alignment between HR initiatives and business goals Why Join PalmPay? Opportunity to work in a fast-growing and innovative fintech company Exposure to international HR practices and expansion projects Collaborative and high-performance work environment Career growth and professional development opportunities

Responsibilities

The Senior HR Specialist will drive core HR functions including recruitment, employee relations, performance management, and compliance in the Burkina Faso office. They will act as a strategic partner to business leaders to ensure HR initiatives align with organizational goals and local labor regulations.