Senior Hub Assistant at University of Auckland

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

18 Aug, 26

Salary

61700.0

Posted On

20 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Supervisory Support, Student Advising, Relationship Building, Collaboration, Empathy, Adaptability, Task Coordination, Conflict Resolution, Communication

Industry

Higher Education

Description

Company Description Waipapa Taumata Rau | The University of Auckland The University of Auckland is New Zealand’s leading University. With over 6000 academic and professional staff supporting over 46,000 students, we are one of NZ’s largest employers. We have eight academic faculties and 11 service divisions creating a diverse, dynamic and complex organisational culture that demands excellence. Student and Scholarly Services brings together a wide range of student-facing services to support students at every stage of their journey — from transition and engagement through to success and wellbeing. Within this, the Student Engagement team plays a vital role in creating opportunities for students to connect, grow, and thrive. Job Description Mō tō mātou rōpū | About the team The Student Hubs team is the physical gateway to Waipapa Taumata Rau | The University of Auckland. We provide a welcoming, friendly, and mana-enhancing service for future and current students across their student journey. At Student Hubs, our work is guided by the following values that reflect our commitment to collaboration, leadership, learning and community: Mana Enhancing: We’re a place for uplifting interaction Service Excellence: We’re professional, accurate and responsive Manaakitanga: We listen, respect, understand and care Whanaungatanga: We connect, partner and strengthen relationships Kaitiakitanga: We guide, support and see things through. We deliver a wide range of services to support students on their journey at Waipapa Taumata Rau | University of Auckland. Our primary function is to deliver high quality in-person and online services that support students holistically. Our services include: Guidance and advice on being a student, Navigation of the University systems, spaces and processes, Information about study options, Support with applications and enrolments, Library & Student IT services. Our Senior Hub Assistants provide a high standard of customer service, assistance and advice across a wide range of enquiries, helping current and prospective students to successfully navigate aspects of their student journey at the University of Auckland. They operate in a front-facing role as the first point of contact for services and provide supervisory support to Hub Assistants. He kōrero mōu | About you We are looking for highly motivated individuals to join our team of Senior Hub Assistants who: Are collaborative team players who build positive relationships and contribute to a supportive team environment Take a proactive approach and work effectively both independently and with others Demonstrate reliability and a strong, positive work ethic aligned with our values Show empathy and genuine care in supporting tauira | students and colleagues Thrive in fast-paced, dynamic environments and adapt to changing needs Bring a positive, energetic approach to engaging with tauira | students in a high-volume, complex work setting Comfortable stepping in to guide and support the team when needed Ready to help coordinate tasks to keep operations running smoothly Te Whiwhinga mahi | The opportunity We currently have three vacancies as outlined below. There are two full-time and one part-time, permanent roles, with a salary range of $56,400 - $61,700 depending on skills and experience (prorated for part-time hours). City Campus Student Hub (full time) Shift pattern: Monday, Thursday, Friday 8am – 4pm Saturday and Sunday 8:45am – 4:45pm Total hours: 37.5 City Campus Student Hub (part time) Shift pattern: Friday 9:00am – 5:00pm Saturday and Sunday 12:00 noon – 8:00pm Total hours: 22.5 Grafton Campus Student Hub (full time) Shift pattern: Monday to Friday 10am – 6pm Total hours: 37.5 For more detailed information, please refer to the Position Description. Ngā āhuatanga kei a mātou | What we offer The University of Auckland is New Zealand's leading University and maintains significant computational, laboratory, and analytic facilities. Auckland is frequently rated as one of the world's most liveable cities. The University is committed to providing an excellent working environment through the following: Flexible employment practices (including working from home and flexible hours) Up to 6.75% company superannuation scheme A competitive salary with five weeks' annual leave In addition, we also offer career development programs, discounted car parking, a generous parental leave allowance, childcare, and other discounts on internal and external services. For more information, please visit Staff Benefits. Me pēhea te tuku tono | How to apply Applications must be submitted online by the closing date of 28 May 2026 to be considered. Please include your cover letter and CV highlighting how you meet the skills and experience required. Please note that we may close the job advertisement earlier if we find suitable candidates before the end date. Cover Letter: As we do not use AI for screening or psychometric testing, we will be using your cover letter to assist us in longlisting, so we encourage you to be as authentic as possible and be mindful when using AI. Please include which position(s) you prefer in your cover letter. Phone Screening: To assist us with shortlisting for interviews, we may be giving you a quick call. If you receive our call during an inconvenient time, please let us know and we will be happy to call you back. The call may be displayed as an unknown number. Interviews: We will be conducting interviews on Tuesday 2 June. You will need to be available on this day to be considered for these positions. As we are working within a short recruitment timeframe, we recommend having your references ready early in the process. The start date will be Monday 29 June and there will be a two-week, full-time training and induction programme that will be based primarily at the City Campus. Please reach out to the hiring team via [email protected] with any questions about the role. Please note we are happy to answer your questions, but we do not accept applications by email. #LI-DNI Additional Information Equity The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz Campus: Auckland City Campus Position Number: 60002196 UoA Department Name: Student Hub

Responsibilities

Provide high-quality in-person and online customer service and guidance to current and prospective students navigating university systems and processes. Offer supervisory support to Hub Assistants and coordinate tasks to ensure smooth operational flow.