Senior Hub Assistant at University of Auckland

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

10 Feb, 26

Salary

61700.0

Posted On

12 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Teamwork, Empathy, Positive Attitude, Work Ethic, Coordination, Support

Industry

Higher Education

Description

Company Description Waipapa Taumata Rau | The University of Auckland The University of Auckland is New Zealand’s leading University. With over 6000 academic and professional staff supporting over 46,000 students, we are one of NZ’s largest employers. The University Library is committed to providing quality library and information services to support and enhance the teaching, learning, research, scholarship and creative work of the University. Job Description He kōrero mōu | About you We are looking for a highly motivated individual to join our team of Senior Hub Assistants at the Tai Tonga South Auckland Campus who: Is strong team player, who work well in a team environment and is also a self-starter, Demonstrate good customer service skills, Has the ability to solve problems creatively, Work well in a fast-paced, dynamic and professional environment, Demonstrate empathy and care for others, Bring a positive attitude and strong work ethic that align with our values. Comfortable stepping in to guide and support the team when needed. Ready to help coordinate tasks and keep things running smoothly Te Whiwhinga mahi | The opportunity This is a permanent part-time role, with a salary range of $56,400 - $61,700 per annum prorated, depending on skills and experience. This role commences on January 5th 2026. The shift pattern for the role is: Monday 12pm - 8pm (7.5hrs) Wednesday 4pm - 8pm (4hrs) Thursday 4pm - 8pm (4hrs) Sunday 9am - 5pm (7.5hrs) Total hours: 23 hours For more detailed information, please refer to the Position Description. Mō tō mātou rōpū | About the team The Student Hubs team is the physical gateway to Waipapa Taumata Rau | The University of Auckland. We provide a welcoming, friendly, and mana-enhancing service for future and current students across their student journey. At Student Hubs, our work is guided by the following values that reflect our commitment to collaboration, leadership, learning and community: Mana Enhancing: We’re a place for uplifting interaction Service Excellence: We’re professional, accurate and responsive Manaakitanga: We listen, respect, understand and care Whanaungatanga: We connect, partner and strengthen relationships Kaitiakitanga: We guide, support and see things through. We deliver a wide range of services to support students on their journey at Waipapa Taumata Rau | University of Auckland. Our primary function is to deliver high quality in-person and online services that support students holistically. Our services include: Guidance and advice on being a student, Navigation of the University systems, spaces and processes, Information about study options, Support with applications and enrolments, Library & Student IT services. Our Senior Hub Assistants provide a high standard of customer service, assistance and advice across a wide range of enquiries, helping current and prospective students to successfully navigate aspects of their student journey at the University of Auckland. They operate in a front-facing role as the first point of contact for services and provide supervisory support to Hub Assistants. Ngā āhuatanga kei a mātou | What we offer The University of Auckland is New Zealand's leading University and maintains significant computational, laboratory, and analytic facilities. Auckland is frequently rated as one of the world's most liveable cities. The University is committed to providing an excellent working environment through the following: Flexible employment practices (including working from home and flexible hours) Up to 6.75% company superannuation scheme A competitive salary with five weeks' annual leave In addition, we also offer career development programs, discounted car parking, a generous parental leave allowance, childcare, and other discounts on internal and external services. For more information, please visit Staff Benefits. Me pēhea te tuku tono | How to apply Applications must be submitted online by the closing date of 19 November 2025 to be considered. Please include your cover letter and CV highlighting how you meet the skills and experience required. Please note that we may close the job advertisement earlier if we find suitable candidates before the end date. Please reach out to the hiring team via [email protected] with any questions about the role. Please note we are happy to answer your questions, but we do not accept applications by email. #LI-DNI Additional Information To be considered for this role, you must be eligible to work in New Zealand or hold a valid New Zealand work visa. The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive and equitable environment. For further information on services for Māori, Pacific, women, LGBTQITakatāpui+, people with disabilities, parenting support, flexible work and other equity issues go to www.equity.auckland.ac.nz. Equity The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz

Responsibilities

Senior Hub Assistants provide high-quality customer service and assistance to current and prospective students. They help students navigate their journey at the University of Auckland and provide supervisory support to Hub Assistants.