Senior I O Engineering Analyst - Multiple Sites at Universal Health Group

Makati, National Capital District, Philippines -

Full Time

Start Date

Immediate

Expiry Date

05 Oct, 26

Salary

0.0

Posted On

07 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows 10/11 Troubleshooting, Microsoft Office 365, Active Directory, Group Policy, SCCM, Intune, Tanium, Endpoint Manager, DNS, DHCP, VPN, Remote Support Tools, ServiceNow, Remedy, VDI, MFA

Industry

Hospitals and Health Care

Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together Primary Responsibilities: Provide Level 2 support for desktops, laptops, mobile devices, and peripherals Troubleshoot and resolve hardware, software, OS, and application issues Handle escalations from L1 support teams Manage incidents, service requests, and problem tickets via tools like ServiceNow / Remedy or other ticketing tools Perform root cause analysis (RCA) for recurring issues Ensure SLA compliance and timely resolution Deploy, configure, and maintain Windows/Mac systems Manage device lifecycle (build, deploy, patch, retire) Support VDI environments (Citrix, VMware Horizon) if applicable Install, update, and troubleshoot enterprise applications Support SCCM / Microsoft Endpoint Configuration Manager / Tanium / Intune Ensure compliance with patching and security policies Assist with Active Directory (user creation, access, group policies) Troubleshoot login/authentication issues Support MFA, VPN, and access-related requests Support tools such as Microsoft 365, Teams, Outlook, OneDrive, SharePoint Troubleshoot conferencing and meeting room technologies Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: Any Degree 4+ years of Relevant Experience Work from office & Rotational shifts On-call support for critical issues Technical Skills Windows 10/11 OS troubleshooting (mandatory) Microsoft Office 365 support Active Directory & Group Policy SCCM / Intune / Tanium / Endpoint Manager Networking basics (DNS, DHCP, VPN) Remote support tools At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.

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Responsibilities

Provide Level 2 technical support for hardware, software, and OS issues across desktops, laptops, and mobile devices. Manage incidents and service requests while performing root cause analysis to ensure SLA compliance.