Urgently required for an automobile spare parts trading company dealing in European Trucks & Trailer Parts based in jebel ali dubai male Senior I.T Support Engineer . He should have minimum of 5 years of working experience in a reputed MNC company . He should have sound knowledge of JavaScript Boot / MySQL / Python / DevOps / Linux / Digital Marketing / Networking .

QUALIFICATIONS:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in a technical support role, with at least 2 years in a senior capacity.
• Expertise in diagnosing and resolving technical issues across various platforms.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Experience with support ticketing systems and CRM software.

SKILLS:

• Technical Troubleshooting.
• Customer Relationship Management (CRM).
• Networking Concepts (TCP/IP, DNS, VPN).
• Operating Systems (Windows, Linux, macOS).
• Database Management (SQL, NoSQL).
• Scripting and Automation (Python, Bash).
• Cloud Services (AWS, Azure, Google Cloud).
• Virtualization Technologies (VMware, Hyper-V).
  Excellent salary and career growth

• Provide advanced technical support to customers via phone, email, and chat.
• Diagnose and resolve complex technical issues efficiently.
• Document support processes and maintain accurate records of customer interactions.
• Collaborate with engineering teams to convey customer feedback and improve product quality.
• Lead technical training sessions and provide mentorship to junior support engineers.
• Develop troubleshooting procedures and technical guidelines to optimize support capabilities.
• Ensure timely resolution of customer issues in alignment with company SLAs.
• Participate in on-call rotations to provide 24/7 support coverage.