Urgently required for an reputed automobile spare parts trading company dealing in European Trucks & Trailer Parts based in Jebel Ali Dubai UAE male I.T Support Engineer . He should have good experience of minimum of 5 years in the I.T Department in a large MNC company . He should have sound knowledge of SAP / Java Script Boot / MySQL / Python / DevOps / Linux / Digital Marketing / Networking . His responsibilities as follows :

SUPPORT ENGINEER REQUIREMENTS:

• A bachelor’s degree in computer science, information technology, or similar.
• 5 years of experience as a support engineer.
• In-depth knowledge of Windows, Linux, and Mac OS environments.
• Proficiency in remote desktop and helpdesk software, such as Freshdesk and Zendesk.
• Advanced knowledge of IT software, hardware, and network setup.
• Exceptional ability to prioritize and diagnose IT problems.
• Extensive experience in resolving customer IT queries.
• Proficiency in documenting processes and monitoring performance metrics.
• Ability to relay important application feedback to IT developers.
• Exceptional written and verbal communication skills.
  Excellent Salary and Career Growth -Immediate Joinin

• Providing customers with IT support via desktop solutions, chat functions, emails, and calls.
• Assisting customers with account setup and application installations.
• Ensuring optimal application functionality by configuring networks.
• Troubleshooting IT issues by asking customers targeted questions.
• Providing customers with step-by-step guidance to resolve technical problems.
• Following up on technical queries and providing prompt feedback.
• Prioritizing customer queries and escalating serious technical issues to IT developers.
• Documenting error reports and monitoring performance metrics.
• Relaying application functionality feedback from customers to IT developers.
• Compiling IT instruction manuals and useful IT support resources.