Senior ICT Lead - Visp e/v/e/r/y/o/n/e at ten23 health AG

Visp, Wallis, Switzerland -

Full Time

Start Date

Immediate

Expiry Date

09 Sep, 26

Salary

0.0

Posted On

11 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Azure Active Directory, Microsoft Intune, User Support, Backup and Disaster Recovery, Asset Management, Unifi Network Administration, Windows Server Administration, MS Dynamics, O365, Network Patch Management, GMP Pharmaceutical Environment, SOP Writing, IT Security, Lab Device Support, Trackwise, Analytical Thinking

Industry

Pharmaceutical Manufacturing

Description

About Us ten23 health is a human-centric and sustainable strategic partner of choice for the pharmaceutical industry and biotech start-ups for the development, manufacture, and testing of tomorrow’s medicines. We support our clients in developing differentiated, stable, usable, and safe injectable treatments for patients. Your mission As an ICT Lead, you'll play a crucial role in managing and maintaining the organization's IT infrastructure and supporting its users in Visp. Your responsibilities will include: Administering Azure Active Directory to manage user identities and access within our cloud environment. Staging new laptops efficiently using Intune, ensuring they are ready for use with all necessary configurations. Providing comprehensive 1st and 2nd-level user support, addressing and resolving a wide range of technical issues for employees. Monitoring and maintaining our backup, restore, and disaster recovery solutions to ensure data integrity and business continuity. Demonstrating the know-how to implement and manage solutions like Veeam, Acronis, and Mount10 for robust data protection. Overseeing asset management for all IT equipment, tracking inventory and optimizing resource allocation. Actively working on and developing our ticketing system to streamline support requests and improve efficiency. Handling Unifi Network Administration, ensuring the stability and performance of our network infrastructure. Administering various Windows Server 20XX services, including DHCP, DNS, IIS, and SQL, to support critical business operations. Possessing the know-how to effectively use MS Dynamics for relevant business processes. Maintaining Intune for mobile devices, ensuring they are secure and properly configured. Having strong know-how in O365 applications, providing support and expertise across the suite. Performing network patch management to keep our network infrastructure secure and up-to-date. Managing the decommissioning and repairs of IT devices, ensuring proper disposal and functionality. Handling the IT aspects of employee on/offboarding, setting up and deactivating accounts and equipment as needed. Demonstrating the know-how to use Trackwise for relevant operational workflows. Supporting IT projects with a hands-on approach, contributing to successful implementations and upgrades. Qualification for IT infrastructure devices Your profile We are looking for someone with: Possess significant experience within a GMP Pharmaceutical Environment, including a strong understanding of Quality Assurance (QA) and Quality Control (QC) processes as they relate to IT systems. Demonstrate a self-managing working mindset, capable of prioritizing tasks and taking initiative without constant supervision. Exhibit transparent reporting skills, ensuring clear, concise, and honest communication of progress, issues, and outcomes to all stakeholders. Hold a relevant ICT Education, providing a strong foundational knowledge in information and communication technologies. Bring at least 5 years of hands-on experience in IT Support, showcasing a track record of resolving diverse technical challenges. Be proficient in providing On-Site Support, capable of physically troubleshooting and resolving issues at various company locations. Have specific experience working on Lab Devices, understanding the unique IT requirements and compliance needs of laboratory equipment. Be adept at writing Standard Operating Procedures (SOPs) for IT systems, ensuring clear documentation for consistent and compliant operations. Maintain a service-oriented and customer-oriented approach, consistently striving to meet user needs with professionalism and efficiency. Possess strong analytical abilities for thinking critically in complex environments to effectively solve problems. Exhibit good communication skills, enabling clear and effective interaction with both technical and non-technical personnel. Demonstrate a zero-tolerance view on IT Security, prioritizing and enforcing robust security practices at all times. Be willing to work outside standard office hours when required, ensuring critical IT functions and incident response are maintained. Have the technical expertise to flash firmware of laptops, demonstrating a deeper hardware-level understanding and troubleshooting capability. Why us? We offer a dynamic environment where you can contribute meaningfully, collaborate with exceptional minds, and unlock your full potential. Here's what sets ten23 apart: A valuable and impactful career development opportunity in an inspiring environment Flexible working arrangements and environment with an open culture and diverse workforce The opportunity to work with and learn from highly qualified and experienced employees Our learning and self-developing culture offers a wide range of training options Competitive pension fund plan, annual bonus, and other financial and non-financial benefit At ten23 we believe in self-responsibility and mutual trust. Therefore, we will provide our employees as much flexibility as possible and limit any bureaucracy to a minimum, whilst ensuring compliance with all applicable laws. Contact For more information and clarification, please connect with Amrith (amrith.kiran@ten23.health) from our Talent team! About us While most applicants fall short of 100% qualifications, we embrace diverse perspectives and encourage applications from all qualified candidates, regardless of background. Women & underrepresented groups, we see you! Join Us & Make a Difference! ten23 champions equal opportunity and is committed to diversity and inclusion. Learn about ten23, https://www.youtube.com/watch?v=HgS3wd03JV0

Responsibilities

Manage and maintain the IT infrastructure in Visp, including cloud identity management, network administration, and hardware staging. Provide comprehensive 1st and 2nd level user support while ensuring data integrity through robust backup and recovery solutions.